by Caroline Leach | Apr 15, 2018 | Learning, Social Media
Why are people active on social media professionally?
This post answers that question, based on a survey I fielded in March 2018.
The main goal? To learn how fellow professionals are using social media to build their careers.
In this series of posts on the survey results, part 1 addressed the survey goals, methodology, respondents, and professional and personal social media use.
Now let’s turn to why people are active in social media to boost their careers.
Respondents could choose as many answers as applied, including an “other” option asking them to specify.
The top 3 reasons?
- Build a network (86%)
- Access news about your industry and profession (81%)
- Learn continually about your industry and profession (77%)
Lower down the list that I expected were:
- Find a new job (47%)
- Establish yourself as a thought leader (46%)
- Raise your visibility among key decision makers at your employer (40%)
- Position yourself for a promotion (11%)
- Change careers (10%)
It surprised me that Establish yourself as a thought leader wasn’t higher than its spot as the #5 reason. Because social media offers such a significant opportunity to share content and establish thought leadership, I hope and expect to see this number grow in the future.
In fact, it could even be considered the flip side of Learn continually about your industry and profession. In comments, many respondents wrote that they sought out and followed thought leaders for continual learning.
Here’s what a few said:
“I follow key leaders within my company on LinkedIn and Twitter, as well as best-selling authors and speakers and influential business men and women to know what’s happening in our industry, but also learn career advice that will help anyone regardless of industry.”
“I read articles daily on LinkedIn to find out more about my industry and learn about other industries I’m interested in.”
“I follow several thought leaders on social media … and they help me expand my horizons and my thinking, hopefully to the benefit of my entire team!”
With so many people looking to social media to continually learn new information that’s relevant to their career and industry, that creates an opportunity for YOU.
How so? If you’re not already sharing your experience and expertise in social media, consider what you could share that would add value to others who are looking to learn.
Are there questions that colleagues often ask you that tap into your expertise? This could be a place to start in thinking about the types of content you could share.
And you can begin with small steps. LinkedIn is a great place. From your home feed, share an article, photo, video or idea. Or experiment with posting an article once a quarter during the calendar year. See how your network responds and adjust your approach. More content ideas are in my post about engaging topics for LinkedIn.
You can try to same thing with Twitter. Share an idea, an article or a video. Keep it simple by sharing your LinkedIn content in Twitter as well, tailoring it for the micro-blogging, shorter format on Twitter.
Be sure that any information you share is appropriate to be posted in public, in alignment with your organization’s social media guidelines. (Note: opinions express in this blog are my own.)
Other great learning strategies that respondents mentioned:
- Join LinkedIn groups of interest and be an active participant
- View Twitter trending topics
- Tap into YouTube for how-to videos
- Follow influencers, brands and trade publications
- Check out competitor company social media activity
- Search hashtags, even attending events virtually by following hashtags
It was exciting to see the focus on continual learning in the survey results.
Why?
My post on telling your career story in Instagram, cited a 2017 report by the Institute for the Future. It estimates that 85% of the jobs people will do in 2030 haven’t even been invented yet.
That’s only 12 years away. Even if this estimate turns out to be much lower than 85%, there’s still a lot of learning we all need to do!
Speaking of learning, “a blog is a learning process,” says career blogger Penelope Trunk in her online course called Reach Your Goals by Blogging. “A blog is a document of how you’re becoming an expert.”
She also says, “you MUST learn something in each post. Write and write and write until something surprises you. The ending is your “a-ha” moment.”
My learning moments? My surprises?
First is discovering that the process of writing these posts about my survey is serving as an additional layer of analysis, beyond reading and thinking about the results. Writing about the results makes me think about them in new and different ways, perhaps because it’s more active.
This led to my second learning moment – connecting continual learning with thought leadership. In simply reading through the responses, I did not reach that conclusion. Yet it became clear that one was the flip side of the other, once I could see the words on screen in this post.
If you need a compelling reason to start establishing yourself as a thought leader, here it is …
People are seeking thought leaders, we all need to learn continually, and you have insights to share.
When you share them, you learn yourself, contribute to your network and start to establish yourself as an expert.
What will you share in the week ahead?
by Caroline Leach | Apr 10, 2018 | Learning, Social Media
How are people using social media to build their careers?
There’s plenty of anecdotal evidence by simply observing the platforms – mainly LinkedIn and Twitter, followed by Facebook and Instagram.
But we live in a data-driven world, and numbers are important. So I ran a survey on the subject in March 2018.
As I tell my mentees in the USC Annenberg mentoring program, some of what I learned in grad school is surprisingly timeless in our fast-changing world.
“Uses of Communications Research” was one of those evergreen courses. My professor, Dr. Sheila Murphy, is with Annenberg today, exploring how message factors, individual level factors, and cultural level factors impact decision making.
One thing that has changed a lot is the functionality of Survey Monkey. It felt gamified in a fun way as I continued editing the survey until the platform gave it a perfect score. It also gave an estimated completion rate and time.
In my next several posts, I’ll share the survey results. This one covers survey goals, methodology, respondents, professional and personal use of social media, and a list of upcoming topics. (Note: opinions expressed in this blog are my own.)
SURVEY GOALS
The main goal of the survey was to learn how fellow professionals are using social media to build their careers. Specifically, it addressed:
- What social media people use professionally and personally
- Why they are active on social media professionally
- How their social media activity has helped their career, others’ careers and their employer.
METHODOLOGY
The survey had 42 questions in 5 sections:
- Your professional and personal social media use
- Your approach to privacy
- How you use social media to build your career
- Your (open-ended) comments
- About you
RESPONDENTS
Here’s how people were invited to respond:
- Posts in this blog
- A LinkedIn article and follow-up posts for 3,200+ connections and followers
- A LinkedIn article on the USC Alumni Association page with 46,000 members
- Tweets, including a pinned one in March, for 2,100+ followers
- A Facebook post
- Emails to everyone in my personal email contact list
- Emails to the Forum-Group for senior-level communicators
- Emails to the USC Annenberg Alumni Advisory Board
- Emails to USC Annenberg Alumni Ambassadors
My original goal was to reach 500+ responses. It was humbling to put in so much work and hear from approximately 100 people. But for those respondents, I am extremely grateful. You know who you are, and thank you for being part of this initial experiment!
This is research I may do annually to view trends over time. And I may do a few shorter pulse surveys each quarter on a topic of interest. I’d love to hear from you if there are specific questions you want data on.
Nearly one quarter of the respondents provided their contact info for follow-up interviews. I’ll do those throughout the year and write posts about people who are using social media in innovative ways.
Data points on the respondents
76% are employed full time, 19% own a business, 11% run a side gig. Respondents could choose more than one answer
41% work in media and communications, 12% in marketing, and 8% in business and finance. The survey used occupation groups from the U.S. Department of Labor
24% are managers, 21% are directors, 17% are individual contributors, 16% are business owners, 8% are vice presidents, and 3% are C-Suite
56% have a bachelor’s degree as their highest level of education, and 33% have a master’s degree
45% are Gen X, 29% are Gen Y/Millennials, 18% are Boomers, and 3% are Gen Z/Centennials
59% are women, and 40% are men
In response to “how would you describe yourself?” 67% are white, 10% are Hispanic or Latino, 2% each are African American or Asian, 11% preferred not to answer, and 8% chose “other” and wrote a comment. My favorite ones? “Really? I’m a human,” and “You know this is becoming a trickier question to answer, right?” Yes, absolutely.
PROFESSIONAL AND PERSONAL SOCIAL MEDIA USE
For professional use, not surprisingly, LinkedIn was the #1 platform with 98% using it to build their careers. Twitter was a distant second at 47%. Facebook followed at 34% and Instagram was at 19%. YouTube was 12% and Snapchat was 2%.
Others mentioned in comments were Nextdoor, WordPress, Goodreads, Amazon Author Page, StumbleUpon and about.me.
For personal use, not surprisingly, Facebook was #1 at 88% on the network, followed by 75% on Instagram. Of note, the survey was fielded while the user data controversy news was beginning to be reported about Facebook, which also owns Instagram. As the story plays out, results might be different a few months or a year from now.
By comparison, Facebook is used by 68% of U.S. adults, according to Pew Research Center in February 2018. It also reported that 73% use YouTube, 35% use Instagram, 27% use Snapchat, and 25% use LinkedIn.
Many people blend the personal and professional in a single social media account on a platform – 38% for Twitter, 35% for Facebook and 22% for Instagram.
As far as maintaining separate accounts for professional and personal use on the same platform, 59% DON’T do that. For those who DO maintain separate accounts, 28% do for Facebook, 19% do for Twitter, and 17% do for Instagram.
While some respondents DO blend the professional and personal in social media, this data confirmed that LinkedIn and Twitter lead for professional use and Facebook and Instagram lead for personal use. Respondents also have higher social media usage rates than the general population.
UPCOMING TOPICS
Sharing the data from the survey will fill several upcoming posts. Those posts will then form the basis for a comprehensive report.
Here are the upcoming topics:
- Why people are active in social media and how it’s helped their careers
- How often people visit various sites and how often they post
- What content gets the most engagement and how people increase engagement
- The role and impact of employee advocacy programs
- How people approach privacy
Plus some synthesis of several open-ended questions:
- Do’s and don’ts in social media
- Lifelong learning strategies in social media
- Productivity with social media: boon or bane?
- Using video in social media
- Serendipitous moments in social media
- Bad things that have happened and how people handled them
- The next big thing in social media for career building
- Who’s doing it well? Interview series with some of the survey respondents
What else do you want to know about how people are boosting their careers through social media?
by Caroline Leach | Jul 29, 2017 | Social Media
Want to peek into the future of technology and entertainment?
Thousands of people got to do just that at SHAPE, the AT&T Tech & Entertainment Expo at Warner Bros. Studios.
I was one of them. And I wanted to share the experience. So I live tweeted some of the sound bites I heard from some of the spellbinding speakers. (Here’s where I say that opinions expressed in this blog are my own.)
Live tweeting – or snapping or gramming, depending on the social platform – is something you can do at every event you attend.
Why not share valuable content with your social networks? It’s an important part of any social media savvy strategy for your professional life.
Here’s a roadmap.
BEFORE THE EVENT: Get Ready
Get familiar with the event. Download the event app. Peruse the agenda. Plan how you’ll spend your time.
Learn about the speakers. Read their bios. Check out their Twitter feed or their Instagram presence or their Snap story.
Know the event’s social strategy. See what social networks the event is using and decide which one(s) you’ll use. Check out the event hashtags. Search them and view existing content.
Follow the event’s Twitter handle(s). In this case, @attdeveloper and @attshape had great tweets throughout the event.
Share your plans to attend. Post pre-event content in your social networks. You may discover friends who will also be there and other people you can take the opportunity to meet in person.
AT THE EVENT: Tell a Compelling Story
Curate your feed. Once the event begins, think of it like a story. Consider the story you want to tell and tweet accordingly. Don’t tweet content unrelated to the event until after it’s over.
Pick a good seat. Sit as close to the front and the center as possible. You’ll be able to get better photos that way. Chat with people sitting near you to see what they’re enjoying about the event and how they’re experiencing it.
Capture images. Take pictures of on-screen images before the speakers begin. You’ll have plenty of visual assets to create your story. And you might be able to use them in a collage.
Take pictures during the talk. Capture interesting visuals. Get up-close pictures of the panel and individual speakers. Capture speakers in action, making expansive and dramatic gestures.
Use photos that show people in the best light. Delete unflattering pictures, such as when a speaker’s eyes are closed or they’re in an awkward pose.
Edit photos for lighting and color. Crop them so they’ll show up well in your tweet. This takes a little trial and error. I’m still learning.
Vary the number of photos you include with each tweet. You can include 1, 2 or 4 photos per tweet. And don’t forget that video can accompany a tweet too.
Listen for sound bites. The AT&T SHAPE app had an invaluable section in each presentation to take notes. So I captured sound bites that grabbed me. It was easier to copy and paste them into a tweet as well as synthesize a number of messages into a single tweet.
If a friend asked you for the one thing you learned, or for 3 key takeaways from a talk, what would you say? Use that same line of reasoning for your tweets. Listen for the best content from the speakers and share the most valuable information.
Use the hashtag(s). In every tweet or post, use the event hashtag. That makes your content more discoverable, and therefore more likely to be liked and shared.
Mention people. Give credit to speakers and panelists by mentioning them in tweets and posts. Use their Twitter handle. If they don’t have a handle, use their name with a hashtag, e.g., #FionaCarter, so the content is more discoverable.
Mention organizations. If a company is involved in some way, weave their Twitter handle into the tweet. By mentioning @Tribeca, one of my tweets was retweeted by the organization. That generated 5,000 impressions!
Keep tabs on the event’s Twitter handle and the event hashtag(s). Look at what the primary event handle is tweeting. Search on the hashtag during the event to see what people are sharing. That leads to the next strategy . . .
Engage with related content. Like and retweet content that adds to the story you want to tell. Use the “quote tweet” feature to include your perspective on the original tweet. Here’s one from my colleague Brooke Hanson.
However, if the “quote tweet” feature eliminates the image from the original tweet (i.e., if it becomes text only), consider a straight retweet so you get the benefit of the visual appearing. Why? Tweets with images get 150% more retweets.
Build relationships. Promote the content and ideas of speakers you know or want to get to know by tweeting about them or retweeting their content. Do the same for people attending the event who are sharing their experience of it.
Look at the Twitter feeds of people who followed you as a result of the event. Follow back the people whose content you want to be associated with.
AFTER THE EVENT: Extend the Experience
Tweet a close to your story. What tweet will put the right finish on your event story? It could be the final tweet from the event’s Twitter handle. Or it could be your biggest takeaway from the event.
Analyze your analytics. Check out your Twitter analytics to see which tweets got the most impressions and the most engagement. Create a hypothesis as to why. This will help you create more engaging tweets, whether it’s the next thing you tweet about or the next event you attend.
Extend the experience. What did you learn at the event? What made the biggest impact on you? What will you change or do differently as a result?
Think about ways you could share those learnings with your social networks. Maybe it’s a final tweet or a maybe it’s a blog post that you share in a tweet.
Apply what you learned. Find at least one thing you’ll do differently as a result of attending the event. Commit to putting it into action right away.
For me, it was sharing how I live tweet an event in this post. This caused me to reflect on the process I use and how it’s evolved over the course of several events.
What I thought was simply an intuitive process actually has several concrete steps. It was a surprise to unpack it and think through each step in the process. And analyzing the analytics from live tweeting will help make it better the next time.
How do you live tweet an event?
by Caroline Leach | Dec 29, 2016 | Social Media
It’s that time of year. It’s when we all take stock of how we did and make plans for the future.
How do you know if you won social media? Here are 5 questions to ask yourself.
- What platforms are you on and why?
Be clear on which platforms you’ll be on, why you’re there and how much time you’ll allocate to each.
Here are my reasons for being in these social networks:
LinkedIn is all about work. It’s for connecting with other professionals, learning from others and sharing knowledge. And after attending an event, I send personalized LinkedIn invitations to stay in touch with people I’ve met.
Twitter is mostly about work. It’s for news and real-time information. It’s how I share what I’m reading and thinking about. It’s endlessly entertaining during big events. Think Super Bowl, Academy Awards and favorite TV shows.
Instagram is mostly about friends and family. It’s a way to experiment with images and learn more about visual communications. This is especially important as the world becomes ever more visual.
Facebook is all about friends and family. It’s about how you connect with the special people in your life for personal Facebook accounts. Just remember that some of your work colleagues may be in on it too. Keep it professional.
Snapchat is all about fun. It’s for learning to express yourself in new ways. My daughter keeps me endlessly entertained with her story and her snaps. It’s a way of lightening up about the world and having fun.
Blogging is about learning and discovery. It’s about writing until the “a-ha” moment, says career blogger Penelope Trunk. She’s right.
On that road to discovery and some professional twists and turns, my blog has evolved from corporate communications to lifelong learning to social media.
- How did you perform against your goals?
You did set goals, didn’t you? If not, this is a great time to think about your goals for the coming year.
One data point to help with the process is the analytics on each of your social media platforms to see which posts created the most engagement.
My goals were to blog twice a week, continue building a presence on Twitter and LinkedIn, and develop visual skills in Instagram.
How did I do?
With blogging, I posted more frequently this year than last year, although the average was just under 1.5 per week. That’s progress, though, and there’s more to be made in the new year.
With Twitter, I’m still attracting followers, but not as quickly as I’d like. I learned some things noted below that I’ll apply in the new year.
In Instagram, I posted more photos this year than last year. And more people commented this year. So that’s one way to show improvement in my photography and editing skills. And I’m ever thankful to a former colleague Joe Szopa for giving me a photography tutorial.
From blogging, I learned that the area I most want to explore is social media.
From Twitter, I learned that tweeting during company and professional events with the right hashtags and @mentions increases engagement and followers.
(Here’s where I remind readers that opinions expressed in this blog and other social media are my own.)
From Facebook, I learned that the personal and nostalgic wins the day.
From Instagram, I learned to use as many relevant hashtags as possible. Each post can have up to 30, so I keep lists on hand by topic that I can easily cut and paste. I also learned how to regram posts.
From Snapchat, I learned that I have a lot more experimenting to do!
Here I’m inspired by Wharton’s Adam Grant and his philosophy of helping others.
Social media is a great place to share good content. In the process, you can help others get their content to reach a broader audience.
As an example, a colleague Carlos Botero has been posting great insight about people and HR in LinkedIn.
- What would you do differently in the year ahead?
Here’s my short list:
- Keep up with changes, since social media is constantly changing, writes Guy Kawasaki in The Art of Social Media.
- Create a more efficient social media calendar for professional and personal posts.
- Blog more frequently about social savvy for professionals and better share it.
It’s also important to think about what will change in social media for professionals in 2017 and how to factor that into social media goals. These will be the topics of upcoming posts.
How did you win social media this year?
by Caroline Leach | Oct 9, 2016 | Corporate Communications, Social Media
Our incoming messages are exploding.
LinkedIn messages. Facebook and Twitter notifications. Emails. Texts. Snaps.
Just reading and responding to everything could be more than a full-time job.
You need a strategy for when you do and don’t respond.
And I don’t subscribe to the philosophy that no response is the right way to say no.
In our hyperconnected world, our humanity and good manners can too easily go by the wayside.
Sometimes it’s because we can’t help the person and we need to say no. In those cases, have a standard professional response you can copy, paste, edit and send to say you’re not interested at this time, but you’ll keep the info for future reference.
Some messages are easy not to respond to:
- Automated sales pitches, usually via LinkedIn and Twitter
- Connection requests immediately followed by a sales pitch, again, usually via LinkedIn and Twitter
- Connection requests in LinkedIn from people you don’t know and that aren’t personalized to explain why they’d like to connect with you
- Tweets that mention you as a way to draw you into an issue for which you can offer no meaningful response
Some messages deserve a response. And while it would be easy enough to ignore them, giving a response can set you apart and enhance your company’s reputation:
- Customers of your company who need help getting an issue resolved. Respond to that customer right away. Be a friendly, helpful, human face and voice. Connect them with your company’s customer care team for a rapid response.
Interesting stat: 78% of people who complain to a brand in Twitter expect a response within an hour. Another one: 77% of people feel more positive about a brand when their tweet has been replied to.
(This is where I remind readers that opinions expressed are my own.)
- People from your alma maters, past and present employers and other professional groups who ask for your advice or an introduction to a colleague for networking purposes.
- Connections, colleagues and friends who post valuable content. Read their link, give them a “like” if the content is something you want to be associated with, and leave a short and upbeat comment that adds a constructive observation to the dialogue. Social media is all about reciprocity.
And some messages fall in between.
An example? A request to connect to one of your connections, without a clearly stated reason.
Recently a LinkedIn connection asked to connect to a colleague, to invite her to an event. I suspected it was a sales pitch and didn’t want to spam my colleague. I asked the requester for more info. Never heard back. End of story.
Suppose you do decide to respond to a message to decline a request and you get a response asking for something else.
What then?
Here I take my cue from a wise colleague, Tina Morefield. She’ll send a response. One response. And after that, no more.
Unless, of course, it’s from a customer who needs your help. In that case, keep responding until the issue is resolved to the customer’s satisfaction. Because our customers are the lifeblood of our organizations.
When do you respond? When do you not respond?
Recent Comments