by Caroline Leach | Jan 28, 2018 | Careers, Social Media
How does a two-minute chance meeting at Starbucks turn into 100+ likes and positive interactions in social media?
When your colleague asks another colleague to take a quick picture and shares it on Instagram, Twitter and Facebook with a fun caption promoting #LifeatATT.
That person is TeNita Ballard, a passionate champion for diversity and inclusion at AT&T. We both work in Southern California, and we ran into each other at the company’s headquarters in Dallas this week. (Note: opinions expressed in this blog are my own.)
I’ve written about TeNita before in the secret to fitting social media into your professional life. She was the first example I held up of people who are especially good at documenting the highlights of their professional lives.
She’s always looking for ways to share the public side of her work — from Chief Diversity Officer Corey Anthony’s recent visit with employee resource groups to the Los Angeles African American Women’s Public Policy Institute at USC.
This is all part of a strategy to simply document your day, rather than attempting to create content above and beyond what you’re already working on.
Gary Vaynerchuk, CEO of Vayner Media, articulates it well in his post, Document, don’t create. It’s an easy and authentic approach.
To get started, ask yourself a few questions …
- What are you working on that you can share publicly?
- What actions are you especially excited about?
- What information would benefit your network, promote your colleagues, and/or amplify your employer’s brand?
Many good examples of this appeared in my social media feed this month.
Fiona Carter, Chief Brand Officer at AT&T, shared a gathering of high-powered marketers convening to discuss big topics around gender equality. It highlights the company’s leadership in improving the representation of women and girls in advertising in the #SeeHer industry initiative.
Mo Katibeh, Chief Marketing Officer for AT&T Business, sparked advance interest in his presentation at the 2018 AT&T Business Leadership Kickoff meeting with a picture of his rehearsal, the group’s theme for the year and @mentions of key colleagues.
Karyn Spencer, VP of Hello Lab at AT&T, shared an interview clip at the Sundance Film Festival of the work she and colleagues have been doing, especially in the areas of inclusion and diversity.
It was one of several interviews Carrie Keagan conducted during the event, with Nicholas Bianchi posting the great news that “AT&T was the #1 mentioned brand on Twitter at Sundance.”
While I wasn’t at Sundance or the power marketers’ dinner, I felt like I was part of the experiences, thanks to my colleagues. I did get to see Mo Katibeh’s presentation, and it was well done. After coming across his post, I looked forward to seeing his talk.
To wrap up my own week back in Southern California, I hosted three students from USC Annenberg at AT&T’s El Segundo campus – Gina Wanless, Kaitlin Rhodes and Avalon Harder.
They are finishing graduate and undergraduate programs this spring. I’m excited to see the great things they’ll do next.
What you you doing this week that you can share in social media?
by Caroline Leach | Dec 31, 2017 | Careers, Learning, Social Media
Happy New Year!
Did you make any resolutions? Or set any goals?
A theme for the year can help you achieve them. What’s a theme? It’s a single word you pick to characterize the kind of year you want to have.
As you think about how you’ll build your career through social media in the coming year, the focus of this blog, a theme can help you in four ways.
Motivation. A theme is a personal rallying cry you can apply to everything you do, in social media and in real life. It can help motivate you to take small steps towards your goals, day after day.
Focus. A theme tells you what’s important. And what’s not. It helps you decide in an instant if you’re spending your time in the most important ways to you.
Integration. A theme brings everything in your life together, both professional and personal. Your actions support and build on each other in an integrated way.
Meaning. A theme gives meaning and purpose to every action you take. Your reason for choosing your theme gives you the “why” of your goals and actions.
2018 is year eight for me of having an annual theme. My latest theme came to me while participating in Seth Godin‘s online marketing seminar over the summer.
Seth is a bestselling author and entrepreneur, with an incredible blog on marketing, respect, and the way ideas spread. Everything in Seth’s course focused on his view that “marketing is about creating change.”
Toward the end of the class, a book arrived in the mail. It was called Footprints on the Moon, with a cover photo of Neil Armstrong. One of the sections was called “Buzzer Management.”
Parts of it went as follows:
“I started the quiz team at my high school. Alas, I didn’t do so well at the tryouts, so I ended up as the coach, but we still made it to the finals.
It took me 30 years to figure out the secret of getting in ahead of the others who also knew the answer (because the right answer is no good if someone else gets the buzz):
You need to press the buzzer before you know the answer.
As soon as you realize that you might be able to identify the answer by the time you’re asked, buzz.
Between the time you buzz and the time you’re supposed to speak, the answer will come to you. And if it doesn’t, the penalty for being wrong is small compared to the opportunity to get it right.
What separates this approach from mere recklessness is the experience of discovering (in the right situation) that buzzing makes your work better, that buzzing helps you dig deeper, that buzzing inspires you.
The act of buzzing leads to leaping, and leaping leads to great work.”
As soon as I read it, I knew my next theme had to be BUZZING. I have a habit of holding back, of waiting for perfection. And in that waiting, the world rushes by. Faster and faster, with each passing day.
It’s not comfortable, buzzing in before I’ve completely formulated my thought. But it’s exactly the reminder I need to weigh in and share my point of view. Sooner rather than later. And even if it’s not perfect.
Not in a reckless way. But in a faster way. In social media for career building, the topic of this blog, it’s still important to to keep it “light, bright and polite” in the words of Josh Ochs.
My theme gives me the extra nudge to keep learning and experimenting, while continuing to be positive and constructive in my approach to social media.
Other years’ themes have come in different ways.
Last December our family went to Disneyland over the holidays. It was crowded. Wait times were long. Our family of four ended up making it on only four rides. Yes, I calculated the per-ride cost, but I’ll spare you the painful details.
Because there was a big upside. One of the rides inspired my theme. We ended up in the front row of Soarin’ Around the World. We had a bird’s-eye view of some of the most beautiful scenes on the planet.
And there was my theme – SOARING. All of the definitions worked: to fly or glide at a great height, to rise or ascend to a height, and to rise or aspire to a higher or more exalted level.
I’m happy to say that my theme inspired and focused my efforts. It helped me to achieve several personal and professional goals during the year.
What first prompted me to choose a theme word was a particularly intense work project in 2010. I poured significant energy into designing and delivering a first-ever, week-long leadership development program for my employer. I put my heart and soul into it, giving it the energy and attention it needed to be successful.
But in the process, I seriously neglected myself. My life had become to full. It was like an overstuffed closet. As a result, I made several changes to my life in 2011.
It began by thinning my calendar of commitments, letting the clock run out on too many community activities. Next I brought thinning to my stuff, clearing out clutter and saying farewell to things I no longer needed. Then I applied thinning to myself, focusing on better nutrition and exercise, ultimately becoming a lifetime member of Weight Watchers.
My theme word was THINNING. Often we need to let go of the old to create space for the new. That’s what my theme word did for me that year. It opened up the space I needed to achieve new goals. The next year my theme word naturally evolved to BUILDING.
It wasn’t until after I stumbled upon the idea of a theme word on my own that I realized others promote this practice too.
Best-selling author Gretchen Rubin wrote A Fun Way to Shape the New Year: Pick a One-Word Theme. And nutrition professional Melinda Johnson says to Try a New Year’s Theme Instead of a Resolution.
As you build your career through social media in the coming year, a theme can focus and inspire your efforts. Beyond that, it can be a rallying cry for everything you do.
I’m excited to see what the act of buzzing will bring. As a start, it will free me from always thinking I already have to have the answer. In today’s world, we’re all seekers, looking for the answer amidst constant change. That makes experimenting, testing and iterating more important than ever before.
What’s your theme for 2018?
by Caroline Leach | Dec 21, 2017 | Careers, Learning, Social Media
2018 trend stories on social media are everywhere.
How do you take advice for organizational brand building, apply it to your personal brand and boost it through social media?
How do you make sense of the eye-popping list of trends? In my research I came across:
- AI, or artificial intelligence
- AR, or augmented reality
- VR, or virtual reality
- influencer marketing
- Instagram stories
- messaging platforms like WhatsApp
- online hangouts like Houseparty
- more content moderation by platforms
- decline of organic content reach and rise of pay to play
- social listening
- chatbots
- personalization
- Generation Z in the workplace and marketplace
- the rise of ephemeral content with Snapchat and others
- conversational user interfaces, like Alexa
- and video, video, and more video, including professional live video.
That’s a lot to think about. So I researched, sifted and synthesized to identify key personal branding trends. (Opinions expressed in this blog are my own.)
As you wrap up your year-end social media checklist and turn to the year ahead, here’s how you can tap into the trends for building your career through social media.
Why is this so important?
First, the personal brand you develop through social media and in real life will help you build your network, position yourself for new roles and navigate career transitions.
Start by deciding – or updating – what goals you want to accomplish in your career and how social media can help make them happen.
Maybe a goal is to attract a sponsor to champion your career. “One of the best ways to attract a coveted senior-level sponsor is to develop a strong personal brand,” Dorie Clark says in Harvard Business Review. What better way to do that than through your social media presence?
Second, there’s an element of serendipity in social media. While you can set specific goals for social media actions, you can’t entirely predict or control the outcomes.
How did this work for me? Over the last year, my social media involvement played a part in being invited to speak to mentoring circles and visiting students, being asked to be an influencer at a big company event, and joining the board of governors for an alma mater’s alumni association.
Third, people are spending more time on social media – more than 2 hours a day, and growing. That gives you more opportunities to boost your career through sharing your thoughts, posting your (non-confidential) work and building your network in social media.
Here are the key social media trends you can use to build your career through social media in the year ahead.
1. Platforms are ever evolving.
Social media is an ongoing learning opportunity, because the algorithms and features of each platform are constantly evolving and changing.
That means we individually need to be constantly observing, learning and experimenting in our chosen platforms to see what gets the most engagement.
An easy way to learn outside the platforms is to listen to podcasts during commute time. On the top of my list are The Science of Social Media, Social Pros and Why I Social.
2. Communities are critical.
The mantra to always be connecting will help you build community in your chosen social platforms.
As a start, connect with all of your existing contacts at your company, people related to your work, people in professional associations, and so on.
Add new connections as you meet new people, ideally on a weekly basis. And you can identify people you want to meet and connect with them.
Why is this so important? Dakota Shane writes in Inc.com that you can “win” the social media game by asking,” Is my brand building community on social media?”
Building a strong community of people interested in you and what you have to share will help overcome the ever-evolving algorithms that may limit the reach of your content.
Shane gives great ideas to build community through starting a Facebook group, giving your community members a name, showing your audience love and recognition, and starting a meetup.
3. Influencers are for individuals too.
If influencers continue to build large brands, why not apply the concept to building your career?
This idea first came up for me in an episode of The Science of Social Media. Hosts Brian Peters and Hailley Griffis talked about “pods” of people with complimentary areas of focus in social media. They come together to like, comment on, and share each other’s content.
This trend seems the most pronounced for Instagram. “Insta pods” are groups of 10 to 20 people who follow each other and engagement meaningfully in each other’s content.
You can try this concept on an informal basis by thinking of existing groups you belong to, and if it makes sense to amplify each others’ content.
This happened informally for me with three groups.
- One is mentoring circles I lead with employee resource groups and an alma mater.
- Another is the group of influencers who worked together on a big company event. We naturally stayed in touch afterwards and continue to engage with each others’ content.
- And the marketing and communications team that leads social media for my alumni association involvement is another natural pod.
What groups do you already belong to that could create a pod of people who engage with each other’s social media content?
4. Employee advocacy programs are expanding.
Employee advocacy programs are poised for big growth in the year ahead, according to the 2017 State of Employee Advocacy survey by JEM Consulting.
Adoption grew by more than 25% over the last year. In 2018, the top goal is to increase the number of employees participating as advocates. Why not be one of them?
Through these programs, companies empower their employees to be brand ambassadors, sharing official news and information about the company and its brand through personal social media channels.
This gives you valuable and ready-made content you can curate for your own social media feeds. Not only will you be building your personal brand, you’ll be enhancing your company’s brand, a win-win.
While trust has declined among consumers, peer influence is on the rise. This makes employer advocacy programs particularly important.
I can’t wait to see what my colleagues Nolan Carleton, Claire Mitzner and others at our company have in store to enhance our employee advocacy program in the year to come.
And with the growth of Instagram and Instagram stories, I’m looking forward to exploring that platform in detail in the coming year, much as I did with LinkedIn over the last year.
5. Video keeps increasing in importance.
This is a continuing trend, as video grows in popularity across social platforms. LinkedIn added video capability this year. And video capability continues to evolve across all platforms.
One of my goals over the last year was to experiment with video. I tried Facebook Live and videos posts on Instagram and LinkedIn. This was just dipping my toe into the water, and I didn’t see great variation in engagement between video posts and image posts. At least, not yet. So the coming year is ripe for more experimentation.
6. Pay to play is on the rise.
Algorithms constantly change in social media. Organic unpaid reach in social media is declining for brands. That might help or hurt you as an individual, but it’s hard to know for sure.
One way you can measure is by the engagement trends with your posts. Over the last year, are you getting more likes, comments and shares? If not, you could conduct an experiment by paying to boost or promote a few of your posts. Then you can see what happens and adjust your approach accordingly.
It pays to invest in yourself, so consider allocating a small part of your personal budget to build your career through social media.
What do I pay for personally? Blog hosting services for my WordPress site. A subscription to beautiful visuals through iStock by Getty Images. And an annual LinkedIn premium membership. The accompanying training options alone through LinkedIn Learning make it well worth it.
7. Automation opportunities abound.
Artificial intelligence and machine learning seem to be everywhere in trend articles. The Association of National Advertisers, the ANA, even named AI the marketing word of the year. So I keep wondering how best to apply AI and automation to career building through social media.
Can it create and maintain a social media calendar? Schedule and make posts? Help write top-performing headlines? Conduct research? Outline blog posts?
These are all areas worth exploration in the year ahead. While there are easy ways to weave social media into our everyday lives, I want to learn more about how AI and automation can help.
Given my upcoming focus on Instagram, I’m excited to check out these top 5 Instagram automation tools from Forbes contributor Steve Olenski.
8. Experiments accelerate learning.
My highest performing LinkedIn article was about my experiment in posting to LinkedIn every weekday for a month. Not only did it generate a great deal of valuable data and learning, it engaged my audience much more than other posts, with more than 900 views.
As many of the trend articles attest to, the way to make the most of social media is to take a “test and learn approach.” That’s really the only way to know for sure what will resonate with your community. And what works today might not work a month or a year from now.
There are two near-term experiments on my list. The first is to ask my LinkedIn community what topics they’d like to know more about for career building through social media.
The second is quantitative and qualitative research about why and how professionals are using social media and where they’re finding the most success. Leave me a comment if you’d like to participate.
One trend that likely WON’T work for career building through social media? The rise of ephemeral content in Snapchat and Instagram. This short-term and disappearing content doesn’t build an enduring digital footprint of your work and your point of view.
By creating and curating content in social media on a regular basis, you’re building your career, one post and one interaction at a time. Here are some ways to make it part of your everyday life.
What trends are you focusing on for the coming year?
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