by Caroline Leach | Dec 18, 2019 | Careers, Social Media
To boost your career through social media in 2020, what social media trends are important for professionals? What can you apply from digital marketing to your work life? And what will most easily fit in your busy schedule?
There are three social media trends for professionals worth considering. How did they rise to the top?
As a start, sifting through dozens of social media trend reports over the last few weeks yielded significant data and insights.
Next, reflecting on the experiences my clients, my colleagues, and I have had on social media gave new perspectives on what’s changing.
Lastly, learning from the weekly industry news sharing in the class on social media I taught this fall rounded out the trends.
Here they are …
Private groups are the new black
More and more, social media is migrating away from public feeds into private groups with a curated group of members who have common interests. People are looking for more authentic and more meaningful interactions on social media.
Part of it may be a desire to skip the often negative parts of social media, in our polarized times in the world. Another big part is the role of Facebook, which has declared, “the future is private” in its strategy to integrate Instagram, Messenger, and WhatsApp.
For professionals, the biggest implication is the value of groups on LinkedIn. You can foster stronger relationships in groups related to your professional interests, among people with common interests. You can learn from each other and share relevant information. You can become better known among people who are the most meaningful for your career.
Joining LinkedIn private groups — meaning those that are unlisted — requires that you be invited by the group administrator. By connecting with new people frequently and sharing valuable content with your network, you may find yourself invited to join private groups.
In addition, joining groups, whether listed or unlisted, enables you to expand your LinkedIn network, which in turn makes it easier for people to find you.
You can even start your own group, if you want to create your own curated community of people who can support and learn from each other. And you can join up to 100 groups. Find new ones by using the LinkedIn search bar.
Video eats the web
The rise of video isn’t the newest trend, but it’s certainly accelerating. Cisco predicts that 81% of world’s internet traffic will be video by 2021. As someone who loves the written word, I find this a bit challenging. But it’s hard to deny the data on video traffic and engagement.
This year I experimented with social media minute videos on LinkedIn. The purpose? To share tips from my book, What Successful People Do in Social Media: A Short Guide to Boosting Your Career.
While my LinkedIn articles this year got views of up to 500+, my videos often performed up to five times better. The top performing video attracted more than 2,500 views. Of course, there’s a bigger commitment to reading an article or blog post than watching a one-minute video with captions.
There’s also a much bigger investment of time in writing an article than recording a video. So consider how you could incorporate more video into your professional updates in the coming year. Because the majority of people scroll through their social media feeds without sound, captions are a must. If you’re looking for an easy captioning option, check out Rev.com.
Instagram is your contacts list
Instagram for work, really? Bear with me for a moment. A strong presence on LinkedIn is a professional must. It seemed for a while that Twitter was the secondary place for professionals to share their ideas. However, with the tremendous growth in Instagram (1 billion+ monthly actives and counting), I believe it’s now the next-best place to share about your career, your colleagues and your company.
Instagram is also an easy way to connect with someone you just met in a professional setting. All you do is follow each other Instagram, and voila, you’re connected with a single tap. In fact, Taylor Lorenz of The Atlantic explores How Instagram Replaced the Contacts List.
If you will be hiring talent in the coming year among millennials or Gen Z, being on Instagram is a must. Potential job candidates will want to know what you’re like as a leader and decide whether they’d like to work with you. With unemployment still at historic lows, a vibrant Instagram feed of engaging content can help you attract great people.
And don’t forget about Instagram stories. With 500 million+ daily actives with stories, this is where much of the daily action can be found. Stories give you an opportunity to take a bit lighter and more playful approach to the workplace. You can save the ones you like to your highlights, and let others disappear after the designated 24 hours.
What if your Instagram is currently more focused on your personal life? If you don’t want to mix the professional and personal, you could consider making your account private for your friends and family. You can then open a second account that’s public and focused on your professional life.
What About TikTok?
TikTok is enjoying cool-kid status, for sure. TikTok is a video-sharing social networking service owned by ByteDance, a Beijing-based company. It reportedly has 800 million monthly active users worldwide, and it’s growing like wildfire.
How should you think about Tik Tok from a professional perspective? Because it’s so new, yet growing by leaps and bounds, it’s something to keep an eye on. Be sure to learn about it. Check out how people and brands are using it, and how that usage evolves. But you don’t need to add it to your professional arsenal just yet.
Just One Thing
If you do just one thing on social media in 2020, make it a commitment to sharing high-quality content with your network. What have you learned that could help others? What have you discovered that could inspire people in their work lives? What are you most excited about in your work life?
Share that.
What is the one thing you will do on social media in the coming year?
by Caroline Leach | Apr 10, 2018 | Learning, Social Media
How are people using social media to build their careers?
There’s plenty of anecdotal evidence by simply observing the platforms – mainly LinkedIn and Twitter, followed by Facebook and Instagram.
But we live in a data-driven world, and numbers are important. So I ran a survey on the subject in March 2018.
As I tell my mentees in the USC Annenberg mentoring program, some of what I learned in grad school is surprisingly timeless in our fast-changing world.
“Uses of Communications Research” was one of those evergreen courses. My professor, Dr. Sheila Murphy, is with Annenberg today, exploring how message factors, individual level factors, and cultural level factors impact decision making.
One thing that has changed a lot is the functionality of Survey Monkey. It felt gamified in a fun way as I continued editing the survey until the platform gave it a perfect score. It also gave an estimated completion rate and time.
In my next several posts, I’ll share the survey results. This one covers survey goals, methodology, respondents, professional and personal use of social media, and a list of upcoming topics. (Note: opinions expressed in this blog are my own.)
SURVEY GOALS
The main goal of the survey was to learn how fellow professionals are using social media to build their careers. Specifically, it addressed:
- What social media people use professionally and personally
- Why they are active on social media professionally
- How their social media activity has helped their career, others’ careers and their employer.
METHODOLOGY
The survey had 42 questions in 5 sections:
- Your professional and personal social media use
- Your approach to privacy
- How you use social media to build your career
- Your (open-ended) comments
- About you
RESPONDENTS
Here’s how people were invited to respond:
- Posts in this blog
- A LinkedIn article and follow-up posts for 3,200+ connections and followers
- A LinkedIn article on the USC Alumni Association page with 46,000 members
- Tweets, including a pinned one in March, for 2,100+ followers
- A Facebook post
- Emails to everyone in my personal email contact list
- Emails to the Forum-Group for senior-level communicators
- Emails to the USC Annenberg Alumni Advisory Board
- Emails to USC Annenberg Alumni Ambassadors
My original goal was to reach 500+ responses. It was humbling to put in so much work and hear from approximately 100 people. But for those respondents, I am extremely grateful. You know who you are, and thank you for being part of this initial experiment!
This is research I may do annually to view trends over time. And I may do a few shorter pulse surveys each quarter on a topic of interest. I’d love to hear from you if there are specific questions you want data on.
Nearly one quarter of the respondents provided their contact info for follow-up interviews. I’ll do those throughout the year and write posts about people who are using social media in innovative ways.
Data points on the respondents
76% are employed full time, 19% own a business, 11% run a side gig. Respondents could choose more than one answer
41% work in media and communications, 12% in marketing, and 8% in business and finance. The survey used occupation groups from the U.S. Department of Labor
24% are managers, 21% are directors, 17% are individual contributors, 16% are business owners, 8% are vice presidents, and 3% are C-Suite
56% have a bachelor’s degree as their highest level of education, and 33% have a master’s degree
45% are Gen X, 29% are Gen Y/Millennials, 18% are Boomers, and 3% are Gen Z/Centennials
59% are women, and 40% are men
In response to “how would you describe yourself?” 67% are white, 10% are Hispanic or Latino, 2% each are African American or Asian, 11% preferred not to answer, and 8% chose “other” and wrote a comment. My favorite ones? “Really? I’m a human,” and “You know this is becoming a trickier question to answer, right?” Yes, absolutely.
PROFESSIONAL AND PERSONAL SOCIAL MEDIA USE
For professional use, not surprisingly, LinkedIn was the #1 platform with 98% using it to build their careers. Twitter was a distant second at 47%. Facebook followed at 34% and Instagram was at 19%. YouTube was 12% and Snapchat was 2%.
Others mentioned in comments were Nextdoor, WordPress, Goodreads, Amazon Author Page, StumbleUpon and about.me.
For personal use, not surprisingly, Facebook was #1 at 88% on the network, followed by 75% on Instagram. Of note, the survey was fielded while the user data controversy news was beginning to be reported about Facebook, which also owns Instagram. As the story plays out, results might be different a few months or a year from now.
By comparison, Facebook is used by 68% of U.S. adults, according to Pew Research Center in February 2018. It also reported that 73% use YouTube, 35% use Instagram, 27% use Snapchat, and 25% use LinkedIn.
Many people blend the personal and professional in a single social media account on a platform – 38% for Twitter, 35% for Facebook and 22% for Instagram.
As far as maintaining separate accounts for professional and personal use on the same platform, 59% DON’T do that. For those who DO maintain separate accounts, 28% do for Facebook, 19% do for Twitter, and 17% do for Instagram.
While some respondents DO blend the professional and personal in social media, this data confirmed that LinkedIn and Twitter lead for professional use and Facebook and Instagram lead for personal use. Respondents also have higher social media usage rates than the general population.
UPCOMING TOPICS
Sharing the data from the survey will fill several upcoming posts. Those posts will then form the basis for a comprehensive report.
Here are the upcoming topics:
- Why people are active in social media and how it’s helped their careers
- How often people visit various sites and how often they post
- What content gets the most engagement and how people increase engagement
- The role and impact of employee advocacy programs
- How people approach privacy
Plus some synthesis of several open-ended questions:
- Do’s and don’ts in social media
- Lifelong learning strategies in social media
- Productivity with social media: boon or bane?
- Using video in social media
- Serendipitous moments in social media
- Bad things that have happened and how people handled them
- The next big thing in social media for career building
- Who’s doing it well? Interview series with some of the survey respondents
What else do you want to know about how people are boosting their careers through social media?
by Caroline Leach | Apr 5, 2018 | Social Media
Do you think your career story doesn’t lend itself to Instagram?
Do you believe your days full of meetings and screens aren’t visually compelling?
After all, Instagram is about high-quality photos and the overall vibe, say Brian Peters and Hailley Griffis in one of my favorite podcasts, The Science of Social Media.
The aesthetic bar is high. One strategy Brian and Hailley recommend is doing research to find top accounts and see what’s working for others.
Here’s a great way to fast track the research on people who are using Instagram well to tell their career stories: check out the Instagram for the Sparkset App.
Here you can see all kinds of work in a visual way. Lawyers, doctors, communicators, marketers, editors, social media analysts, cinematographers, scientists and many more are featured in the site’s posts.
Beyond that, you can check out the 1,700+ accounts that Sparkset App is following for more great examples.
Together, they show that your workspace, your presentations, your travels, and your interactions with people, data and things – plus so much more – are all ways to tell your professional story in a visual way.
Be sure, of course, to only post what can be shared in public. Always follow your employer’s social media guidelines, both the letter and the spirit. (Opinions expressed in this blog are my own.)
How did I find Sparkset?
In doing research about how people are using social media to build their careers, I invited people in my network to complete a survey and share it with their networks.
As a serendipitous outcome, Tom Henkenius, a storytelling expert, introduced me to a fellow USC alum in his network. Her name is Tiffany Frake, a senior account director serving the auto industry.
Tiffany’s three young sons were the inspiration for her to launch an app called Sparkset. Fascinated by how people choose their career paths – or mostly don’t consciously choose them – she wanted to help her children and others make better decisions.
Enter Sparkset.
As Tiffany explains, “It’s a visual platform for current and future generations to truly explore careers and job shadow professionals in a virtual way.”
Here you can:
- Job shadow contacts and professionals from around the world
- Explore and follow professionals in different industries
- Visually capture your professional responsibilities and accomplishments
- Discover new careers and companies.
Tiffany has a big vision. “The hope is that the platform can enable people to make conscious career choices,” she says, “and not just follow the path of least resistance.”
This is especially important as people make decisions about their first jobs, their next career steps, and their career transitions as their interests and the world change at an ever-increasing pace.
A 2017 report by the Institute for the Future estimates that 85% of the jobs people will do in 2030 haven’t even been invented yet. More than ever, we’re all lifelong learners. And we can share what we’re learning as one way of cultivating our personal brand.
When Tiffany embarked on this journey, she did research about current gaps in social media for developing a career and making valuable connections.
She asked two questions. The first: can people tell their professional stories through images? The second: who is doing this well?
She has captured her ongoing learnings in both her app and her Instagram. In each you can see all kinds of day-to-day work in a visual way.
Who else is sharing their career story well on Instagram? A few of my favorites …
TeNita Ballard, a diversity and inclusion champion
Chris Adlam, a top-producing realtor
Jessica Sterling, an LA event and portrait photographer
Young Guru, a hip-hop sound engineer and renaissance thinker
Willow Bay, dean of the USC Annenberg School for Communication and Journalism
Jaime Lee, president of the USC Alumni Association Board of Governors
This brings up several more questions for me …
- How are people coming up with compelling content?
- How are they curating content from others?
- How are they using video?
- How are they thinking about the personal and professional blend?
These and many more will be the subjects of future posts.
In the meantime, whose professional stories are you following on Instagram?
by Caroline Leach | Dec 29, 2016 | Social Media
It’s that time of year. It’s when we all take stock of how we did and make plans for the future.
How do you know if you won social media? Here are 5 questions to ask yourself.
- What platforms are you on and why?
Be clear on which platforms you’ll be on, why you’re there and how much time you’ll allocate to each.
Here are my reasons for being in these social networks:
LinkedIn is all about work. It’s for connecting with other professionals, learning from others and sharing knowledge. And after attending an event, I send personalized LinkedIn invitations to stay in touch with people I’ve met.
Twitter is mostly about work. It’s for news and real-time information. It’s how I share what I’m reading and thinking about. It’s endlessly entertaining during big events. Think Super Bowl, Academy Awards and favorite TV shows.
Instagram is mostly about friends and family. It’s a way to experiment with images and learn more about visual communications. This is especially important as the world becomes ever more visual.
Facebook is all about friends and family. It’s about how you connect with the special people in your life for personal Facebook accounts. Just remember that some of your work colleagues may be in on it too. Keep it professional.
Snapchat is all about fun. It’s for learning to express yourself in new ways. My daughter keeps me endlessly entertained with her story and her snaps. It’s a way of lightening up about the world and having fun.
Blogging is about learning and discovery. It’s about writing until the “a-ha” moment, says career blogger Penelope Trunk. She’s right.
On that road to discovery and some professional twists and turns, my blog has evolved from corporate communications to lifelong learning to social media.
- How did you perform against your goals?
You did set goals, didn’t you? If not, this is a great time to think about your goals for the coming year.
One data point to help with the process is the analytics on each of your social media platforms to see which posts created the most engagement.
My goals were to blog twice a week, continue building a presence on Twitter and LinkedIn, and develop visual skills in Instagram.
How did I do?
With blogging, I posted more frequently this year than last year, although the average was just under 1.5 per week. That’s progress, though, and there’s more to be made in the new year.
With Twitter, I’m still attracting followers, but not as quickly as I’d like. I learned some things noted below that I’ll apply in the new year.
In Instagram, I posted more photos this year than last year. And more people commented this year. So that’s one way to show improvement in my photography and editing skills. And I’m ever thankful to a former colleague Joe Szopa for giving me a photography tutorial.
From blogging, I learned that the area I most want to explore is social media.
From Twitter, I learned that tweeting during company and professional events with the right hashtags and @mentions increases engagement and followers.
(Here’s where I remind readers that opinions expressed in this blog and other social media are my own.)
From Facebook, I learned that the personal and nostalgic wins the day.
From Instagram, I learned to use as many relevant hashtags as possible. Each post can have up to 30, so I keep lists on hand by topic that I can easily cut and paste. I also learned how to regram posts.
From Snapchat, I learned that I have a lot more experimenting to do!
Here I’m inspired by Wharton’s Adam Grant and his philosophy of helping others.
Social media is a great place to share good content. In the process, you can help others get their content to reach a broader audience.
As an example, a colleague Carlos Botero has been posting great insight about people and HR in LinkedIn.
- What would you do differently in the year ahead?
Here’s my short list:
- Keep up with changes, since social media is constantly changing, writes Guy Kawasaki in The Art of Social Media.
- Create a more efficient social media calendar for professional and personal posts.
- Blog more frequently about social savvy for professionals and better share it.
It’s also important to think about what will change in social media for professionals in 2017 and how to factor that into social media goals. These will be the topics of upcoming posts.
How did you win social media this year?
by Caroline Leach | Mar 2, 2015 | Corporate Communications, Leadership, Learning, Social Media, Work/Life
Photography was never my strong suit.
Yet we live in a visual world. And as a “word” person, I need to keep learning about visual ways to communicate.
Enter Instagram.
Setting goals. My reason for being on Instagram is to develop my photography skills and the eye for the visual. I began with beautiful scenery, and my next area of focus is people.
My audience is a mashup of personal and professional contacts. I’m not strictly focused on a business-related goal. Yet.
That said, great resources for using the platform for business to “share your brand’s point of view” can be found right on the Instagram site.
Getting started. A James Dean quote inspired me one weekend while I was out and about. “Dream as if you will live forever. Live as if you will die today,” caught my eye. It was so powerful and timeless that I wanted to share it. And thus began my Instagram posts a year ago this month.
Set your goals and then just start. Learn and adjust as you go. Explore your passions as they evolve. Connect with interesting people and brands. “Like” and comment on others’ posts. Have fun with the experience.
After all, isn’t that what life is all about?
Finding people and organizations to follow. Starting with my employer, I’m proud to follow @DIRECTV, @DTVBlimp and @DIRECTVCareers.
Working in entertainment, I enjoy following major events like the @GoldenGlobes and @TheAcademy. Plus favorite TV shows @DowntonAbbey, @TheGoodWife and @BetterCallSaul. And an amazing documentary about “ordinary women doing extraordinary things,” @EmpowermentDocu.
Then there’s the mashup of work colleagues, community friends and family members. You never know where inspiration is going to strike.
Creating compelling content. Instagram is my online, real-time photography class. I keep an eye out for compelling images in the everyday world. I practice taking different shots from different angles, with different lighting. I experiment with the fun filters available on Instagram. I try cropping images in different ways.
On the topic of photos, I take a counter-intuitive approach to bio photos across social media platforms. Most of the great advice about building social media profiles says you should use the same photo across all platforms to build your personal brand.
However, I use different photos for different reasons. My LinkedIn profile has the professional bio shot provided by my employer. This matches my employer’s corporate bio for me.
My Twitter profile has a bio shot that I had done independently. And since I’m not tweeting in an official capacity for my employer, a professional photo not associated with my employer made better sense to me.
My Instagram profile has the same photo as my Facebook profile. Since my purpose for being on Instagram is more informal, I felt something with a more casual feel would work better.
Fitting it into daily life. Wherever I go, I’m on the lookout for visually appealing images. The blue trees above were from the @DIRECTV holiday celebration event at our Southern California headquarters. As I was heading home, I was struck by the colorful vibrancy our amazing Corporate Events team led by Kerin Lau had created. A quick snap of a picture and a comment mentioning DIRECTV was all it took to capture and share the moment.
And many of my pictures are taken while I’m out exercising. So I’m taking steps for my health and my Fitbit at the same time as I’m creating content. The added benefit is I find I’m more attuned to and aware of my surroundings. This creates more mindfulness in my life in general, plus deep gratitude for the natural beauty of our planet. All good things for a healthy and productive life.
Finding adjunct uses. Everything interconnects, I shared in How to Be Social.
This blog requires a variety of images, so the photos I snap for Instagram also become part of my personal photo library. There’s no copyright to worry about or payment for the images, since I’m the photographer.
And over the holidays visiting family in New England, I followed my nephews and niece in Instagram (and somewhat surprisingly, they followed me back). And I helped my mom set up an account, so she can follow us and feel more connected to our lives across the country.
My teen daughter and son are great coaches. They help me through the “how do I . . .?” moments. And I heed their advice to post no more than two images on any given day. That keeps the quality up and hopefully means followers look forward to seeing more, rather than wishing to see fewer, posts.
What are your best Instagram tips?
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