by Caroline Leach | Oct 16, 2019 | Careers, Learning, Social Media
photo by istock.com/akinbostanci
What question do people ask the most about social media?
This is a busy speaking month for me, and I’ve been reflecting on themes in questions. I’ve been talking about personal brands and building careers and companies through social media.
What am I hearing across a diverse group of audiences? What do people ask in the Q&A following my talks? What do they want to know in one-on-one chats?
This month includes talks with CEOs affiliated with the Community Associations Institute, and community members at an author’s panel. It includes employees at Ericsson North America, and employees and guests at Otter Media‘s We Gather women’s leadership event. At the end of the month, I’ll speak with students at the USC Rotaract Club.
What people often ask is a form of this question: what’s the best way to share professional updates on social media without sounding too self-promotional?
Said another way: what’s a good approach to being active on social media professionally without coming across as arrogant and turning people off?
We’ve all probably seen people in our social media feeds — whether it’s LinkedIn, Instagram or Twitter — who make it all about themselves. Sometimes it can be tempting to tap the “mute” button and make those posts go away.
Yet, if we don’t share about our professional accomplishments, there are downsides. We run the risk of being underestimated in our abilities. We may be overlooked for future opportunities. We may not be able to make the impact that we want in our work.
The happy medium: a social media trifecta
So what’s the solution? It lies in a formula I call the social media trifecta. In every post you share about your work, strive to balance three elements of your content.
- First, share what you did and why you’re excited about it.
- Second, share how your team and your colleagues contributed.
- And third, share what’s special about your organization that enabled your contribution.
With this approach, you highlight your own accomplishments in an engaging way. You also showcase the work of others — something good leaders do frequently. And you’re a good brand ambassador for your organization, in an authentic way for you.
In addition, offer something of value to your network. What insight or idea could you include that would help them in their work?
Here’s an example. Laura Ramirez and her colleagues at Ericsson created a fabulous Career Learning Day. Workshops, activities, and employee groups engaged colleagues in career development. My keynote speech included 3 questions to help people create a personal brand statement and 4 steps to build a personal brand. Afterwards, I posted pictures about the event and the great people at Ericsson. My post included bullets for the questions and the steps in my post. People who weren’t there could also benefit from the key concepts.
Who does this well? Here are a few …
Who do you know who does this well? Please share and tag people in the comments. And maybe it’s you!
by Caroline Leach | Sep 17, 2019 | Social Media
What’s one thing you should never do after someone accepts a LinkedIn connection request?
Don’t ask for anything.
Don’t ask for a job. Don’t ask to meet for coffee. Don’t ask to set up a phone call. Don’t ask about the person’s goals.
Just. Don’t. Ask.
These words of advice turned out to be the most viewed topic so far in my weekly social media minute videos. In them I share tips from my book, What Successful People Do in Social Media.
What To Do Instead
What’s better to do instead?
Anything that will help solidify the relationship.
Share a warm greeting. Congratulate someone on a recent accomplishment. Offer up something that may be of interest that doesn’t take too much of the recipient’s time. Maybe you saw an article or a video they might find helpful. If you want to pass it along with no obligation to read or watch it, that’s great. Simply focus on building the relationship.
Think about how you react when people immediately start pitching business to you — what I call spamming — right after you’ve connected on LinkedIn or other social media platform. More and more, it happens before the connection itself. Now I simply decline those requests. It’s clear as soon as I accept I’ll be bombarded with offers for services I don’t need right now or requests for meetings I can’t do right now, if ever.
When I first left the corporate world to start my own business, it was financial planners who contacted me. Now it’s people pitching lead generation services. Recently someone claimed they can guarantee story placements in major media outlets. As someone with an accreditation in public relations, I can say it’s never possible to guarantee a media placement. Maybe they were really pitching paid advertising.
Learning from what not to do, there’s a better strategy.
What is it?
Let Your Goals Guide You
Consider your professional goals for the coming season, quarter, or year. Do you want to get a new job? Position yourself for a promotion? Find great new talent for your team? Get asked to be on a non-profit board? Be invited to speak?
Write down your goals, and then identify who can help them become reality.
- If you want a new job, create a list of job types of interest, both at your current employer and other companies
- If you want to be promoted, consider who, in addition to your boss, will have a say in the decision
- If you want to find new talent, think about the skill sets you’d like to find to round out your team
- If you want to be invited to be on a non-profit board, identify specific causes and organizations of interest
- If you want to be invited to speak, think about where you’d like to speak and who might hire you to do so.
Next, look to the people associated with the group and organizations you identified. Who do you already know? Who would you like to get to know? You can use the search feature in LinkedIn to further refine a list of people of interest.
Raise Your Profile with Key People
After that, create a plan to raise your profile with the people you identified. Start by sending a personalized LinkedIn request. Say why you want to connect and what interests you about them. Follow them on Instagram, Twitter or YouTube … wherever they spend most of their social time.
Then keep an eye out for content they share. Scroll through your feeds once or twice a week. Read or watch what they post. Start to engage with their content in a meaningful way. Comment on something that stood out to you. Share how your thinking has changed or what you might do differently as a result. Offer up additional data points or perspectives. Do it in a helpful way, and not to try to show you’re smarter or more informed.
The secret is to find the right balance, not engaging so frequently that you become annoying, or so infrequently that you don’t make any lasting impression.
The best outcome is to start building a mutually satisfying relationship. It’s ideal to build one where the other person enjoys and even looks forward to your comments. And one where the other person is positively motivated to engage in a conversation with you.
Find the Strategic Serendipity
Another way of thinking of this is called strategic serendipity. By engaging with and helping people in your network with a positive approach, you never know what good things might come your way.
In my case it’s been social media consulting clients, business and leadership coaching clients, speaking engagements, and teaching opportunities. Exactly zero of them resulted from my searching through social media, cold pitching services to people I don’t know. Instead, they came as the outcome of being helpful, in a targeted way, consistent with my top goals.
To make it easy to fit this into your busy life, you can create a note in your smartphone of people you want to make a point of engaging with. Set aside a few brief times each week to scroll through your social media feeds and interact with their recent content. Be as helpful as you can. Make it easy and enjoyable to engage with you. And let the strategic serendipity flow.
How have you built relationships in positive ways?
by Caroline Leach | Jul 22, 2019 | Careers, Change, Leadership, Work/Life
photo credit: iStock.com/wildpixel
“I’m in the process of changing my brand. I love what I do and I’m thinking about creating some new avenues for myself. I would love to get your thoughts. Let me know if you have some time to chat.”
“I appreciate your latest blog post, as it makes me contemplate my own situation. I think I’m making a difference in my work, but I’m under appreciated. I know you were in the corporate world for a long time, and I truly value your opinion.”
“I’m trying to figure out what to do next in my career. I’m focused on survival where I am, while feeling a bit of imposter syndrome. I want to make sure whatever it is I choose to do next is totally worthwhile. What do you think?”
These are a few samples of different notes I got this year from different people in different roles at different companies. Yet for all the differences, there’s a definite theme.
People ask for my advice on making changes in their professional lives. Whether it’s moving up where they are, shifting direction into a new area of interest, or clarifying if they’re really doing what they want to do, the obvious pattern finally hit me.
People want to know how to successfully navigate change, sometimes reinvent themselves into someone new, and make their professional lives more fulfilling.
Finding a Perfect Coach
Early in my corporate career, I wanted a coach. I was intrigued by leaders in business, sports and the arts who had coaches helping them be their best. I wanted one too.
I was looking for someone who could guide me in making difficult decisions. I wanted someone who could help focus my efforts. I was eager to achieve my initial career goal of becoming a VP of Corporate Communications.
But how to find one? It couldn’t be just anyone. It had to be someone who I felt a strong connection with. Someone who I felt really “got me.” Someone who could help me figure out the next steps on my path and nudge me in that direction.
The law of attraction came into play. It often does when you declare an intention, mentally file it away, and then subconsciously take steps toward it.
When I was a communications director in the early 2000s, my supervisor gave me an opportunity to attend a week-long leadership development program at the Center for Creative Leadership.
To say it was life changing is a major understatement. Along with fellow participants, I completed multiple leadership assessments, joined team-based activities to further uncover our leadership styles, and got one-on-one coaching.
My coach turned out to be the person I’d been looking for and more. We had an incredibly intense afternoon session. It uncovered some of my deepest fears and called into question many of the beliefs and assumptions I had let guide my career to that point.
At the time, I was struggling with integrating an ambitious corporate career with being a loving parent of two young children. I looked around the company and my community and didn’t see a lot of role models who were combining both. I felt isolated and alone, not to mention overwhelmed. I was almost ready to leave the corporate world to focus exclusively on parenting.
The only problem is that would have been a disastrous choice for me. My leadership profile is one who likes to be in charge – planning, building and orchestrating large-scale activities. (In the Myers-Briggs personality inventory, I’m an ENTJ, affectionately known as “the commander.”) I needed to figure out a way to make the work/life situation work for me, my family and my career.
And that’s what my coach helped me come to see. I was so happy with her guidance that we worked together for seven years. Sometimes I had a boss who approved a company payment for her services, and sometimes I paid on my own. Because it was just that valuable.
Either way, the impact was incalculable, both for me and the company where I worked. Within two years, I achieved my goal of becoming a VP of Corporate Communications. And I accomplished other important goals as well, although some still proved to be elusive.
Reaching a Painful Inflection Point
Fast forward another seven years and I found myself in another difficult place. “Bored and burned out” was how I described myself to a new coach. A life and leadership coach, Tina Quinn had long been someone I admired in my community. We connected through a friend who was trying to help me move forward with my life.
For a time, though, I resisted meeting with Tina. I just didn’t want to go there. I didn’t want to confront the issues, because that would mean making a change. And change can be painful.
Although the funny thing about change is that in retrospect, I can say that every major change in my life has ultimately been a good one.
We began with my one-year goals and an assessment of my energy leadership, a tool that surfaced how I viewed my work and my life. From there, Tina and I explored ways I could change my view of the world and consciously choose to show up differently.
It’s thanks to this work that I’m where I am today. I’m still striving toward newer and invigorating goals and dreams. And I have a set of tools to better show up in the world and make the journey a more joyful one.
Navigating Waves of Change
In reflecting on change, I’m grateful for some of the changes in my own life. After a few difficult early years in the work world, I chose a new career in corporate communications and took a series of steps to get there.
When another employer was acquired, I had the opportunity to move into marketing analytics. And while I didn’t choose that role, it did give me the view of marketing I wanted.
More recently, I made the leap from the corporate world into the entrepreneurial life. I’m not sure I would have been able to take the steps I did without everything I learned in working with a coach. Talk about a life lesson in feeling the fear and doing it anyhow!
Along the way, I always enjoyed the opportunity to inspire and uplift others. One way I do that is through speaking.
One of my favorite volunteer roles in a philanthropic group called National Charity League was being the inspiration chair. I opened each meeting with encouraging words and stories to uplift fellow parents, professionals, and community leaders.
And my corporate roles gave me opportunities to help others with their development. It was deeply gratifying to put together the first-ever leadership development program, a week-long experience for top executives, at a former employer.
Later, I got to work with HR colleagues to create a marketing leadership development program, to develop future-focused skills among high-potential marketers.
When I was launching my business to write, consult, speak and teach about what successful people do on social media to build their careers, some of my colleagues and friends suggested that I offer coaching as well.
At first I resisted. It didn’t seem core to what I was doing in the social media space. And back to my ENTJ profile, I confess that sometimes I like being the field marshal, organizing and directing a team toward a common goal. Coaching felt a little bit behind-the-scenes to me.
And yet …
The requests kept coming. One of my first social media clients told me how excited he was to be getting social media advice and coaching all in one. Several other people wanted to bounce ideas off of me.
And I found I loved our conversations. It was energizing to help people solve problems in their work lives. I enjoyed asking questions that could help people see new possibilities for themselves and begin taking steps to get there.
Which is a long way of saying that I’m launching a new service with leadership coaching. The focus? Successfully navigating change and transition to achieve big goals.
Introducing a Coaching Practice to Help You Navigate Change
What does a coach do? There are many definitions. An especially good one comes from the International Coach Federation. ICF defines coaching as “partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.”
With my background and experience, my focus is on helping people successfully navigate change in their professional lives. This includes:
- Changing careers by choice or by necessity
- Navigating a corporate merger or acquisition
- Moving up to the next level of performance and responsibility
- Managing life as a high-performing leader and a dedicated parent
- Leaping from the corporate world to the entrepreneurial life
If you’re contemplating how you can change, reinvent and transform your career, I’d love to hear from you. We can work together on a short- or long-term basis, depending on what you want to accomplish.
If it involves reinventing your personal brand, we can couple our work with a customized social media plan to launch and build your new brand.
And wherever you choose to navigate your career, I’m wishing you all the best on your journey!
by Caroline Leach | Jun 30, 2019 | Social Media
Social media was supposed to be fun.
Wait, what?
That panel name grabbed me at Social Media Week Los Angeles and wouldn’t let go.
As a perk of being on the faculty in the Social Media B.A. program at FIDM, the Fashion Institute of Design & Merchandising, I got to go with my students. (Opinions expressed in this post are my own.)
Along with the department chair Tom Henkenius, I enjoyed the conference and its sessions on storytelling, influencers, AI, gaming and more.
But why did the session on fun jump out at me? Well, maybe because the last several months have been intense. I completed project after project, racing from one to another in rapid succession, without breaks in between.
Yes, it was exciting to publish my first book, give a TEDx talk, work with clients, and develop a social media consulting class for FIDM.
Yet the intensity of so many projects at times left me yearning to take a short break and recharge. I wanted to do something fun. But I couldn’t think of what that would be. Literally nothing came to mind.
Maybe the dictionary could help me. Fun is defined as, “something that provides mirth or amusement, enjoyment or playfulness.”
But I still had no ideas.
Wait, what?
Which is likely why the Social Media Week session on fun stood out. Usually when I face a problem, I assume it’s unique to me. It’s something to figure out on my own.
But this session painted a picture of a societal problem. “Modern life is really good at taking things that used to be fun and, well, making them NOT fun,” the session description began.
“Real fun is built on spontaneity and surprise, opening up possibilities for experience and memorable moments,” it continued. “Social media was largely considered fun when it first boomed in pop culture. So, what happened?”
Holland Martini and Bevan Mahaney of Grey talked about bringing the fun to life. It was based on Grey’s research study, the Famously Effective Business of Fun.
We learned some sobering stats:
- the U.S. ranks #18 in the world on happiness
- people rate fun as number 5 out of 9 options
- people are doing “fun” activities for reasons other than fun, like reading for their mental well-being, working out for physical health, and going on social media just to pass time.
Ooof.
The problem, they said, is we don’t know what’s fun anymore.
Apparently, we are collectively experiencing a dearth of fun. It’s not just me. It’s many of us. It may be you. Or someone you know.
Holland and Bevan then related those findings to business. It turns out that “50% of people are more likely to consider or purchase a brand if they knew a brand could help them have more fun. And 76% would spend more on that brand.”
So, not only is fun good for us individually, it’s also good for business.
Holland and Bevan had valuable strategies for bringing fun back to social media:
- Create supportive communities for like-minded people
- Provide shareable, memorable cultural currency
- Give people canvases to enjoy life.
From my perspective of social media as a career booster, here’s what I would add. These are three things that make social media fun on a professional level for me. Maybe they will for you, too.
Yes, this does introduce a “good for you” aspect, beyond having fun for fun’s sake. But fun can foster an environment where people feel happier, more connected, and more creative. Fun has a unifying feel-good element that can help bring more enjoyment to your professional life. And there are echoes of my post on what to do when social media gets you down.
First, encourage others to have fun at work. Who says anything you do can’t be more fun? How could you make it more fun and enjoyable? Whether you’re a team leader or an individual contributor, you can share fun ideas and make them happen. Celebrating a big accomplishment, coming together for people’s birthdays, bringing in dinner when the team is working late on a project, and making a point to laugh and be silly at times can help a team bond and have more fun.
One of the most gratifying experiences for me in the corporate world was fellow colleagues laughing and bantering together as we worked under significant deadlines to put out a communication or make a big event happen. Enjoying the high points of our work and the celebration afterwards made it all the sweeter.
In these moments, you can encourage your colleagues to share their experiences on social media in a work-appropriate way. It amplifies the joy and shows how work can be fun. Images and emotions can be contagious, so you just may be contributing to making the world a more fun place to be.
Second, share the fun in what you’re doing professionally. Just because work can be intense doesn’t mean that you and your team shouldn’t enjoy the process and have fun in the process. Making a point of sharing those fun moments on your social media can increase the good feelings among your colleagues, amplify your employer’s brand, and encourage others to make their workplaces more fun.
Recently I spoke at a Town Hall meeting for a former colleague, Kim Keating, at AT&T. (Again, opinions expressed are my own.) Kim leads a data science team, and she wanted to better equip them to share on social media about what it’s like working at the company. My talk was covered how to tell your professional story on social media. Everyone I interacted with made the process simple, easy, and yes, fun.
Third, learn something just for the fun of it. It’s a quiet Sunday morning as I’m writing this. I made this morning a “Pajama Sunday” where I read for pleasure. I paged through some digital and print magazines, reading whatever I wanted, not what I thought I should read for professional purposes. And I started reading a new book: Joyful: The Surprising Power of Ordinary Things to Create Extraordinary Happiness by Ingrid Fetell Lee.
Maybe you learn by reading, or by watching, or by listening, or by doing. What do you want to know more about, just because it would be fun? What really intrigues you, even if it seemingly has no relevance to your professional or personal life?
Go delve into that. Share what you learned on social media. Maybe it will brighten someone else’s day or give some much-needed insights.
__________
Writing this post was (mostly) fun. It has to be, or I wouldn’t spend so much time doing it. In a happy coincidence, this is post #200 since I launched this blog more than four years ago. Clearly, this is a joyful activity for me.
In Vancouver this month to speak at a conference for communicators, I took a morning stroll through the scenic, seaside Stanley Park. I dipped into some “forest bathing” and felt refreshed by nature. I jumped on a swing for the sheer fun of it.
And now, because it’s a beautiful summer Sunday, I’m taking my bright red, beach-cruiser bicycle to a repair shop to get it in shape for the season. There are few things more fun than a leisurely bike ride at the beach.
What are you doing for fun today?
by Caroline Leach | May 31, 2019 | Social Media
Photo of Cynthia Dillard, Kathie Frasquillo and Mallika Siegel by Jessica Sterling
Social media is in the headlines a lot these days. And not always in a good way.
As I shared in my TEDx talk this spring about lifelong learning, social media gets a bad rap. It saps our attention. It makes us depressed. It polarizes our world.
Scrolling through our Instagram, Facebook or LinkedIn feeds can be a trip down the rabbit hole of comparison hell. None of us can ever measure up to the carefully curated feeds of people and brands we see every day.
Unless …
… we remember that the only competition is with ourselves.
… we remember never to compare others’ outsides to our insides.
… and most importantly, we remember a great power of social media.
And that’s the power to lift others up. To rejoice in the accomplishments of others. And to use our voice on social media to amplify their good deeds.
On Administrative Professionals’ Day this spring, I was inspired by a post from Anne Chow, a senior leader at AT&T and someone who always inspired me when I worked there. She lauded her administrative assistant and how important she was to the her and the team.
That made me reflect. I had the good fortune to work personally with two exceptionally talented assistants, Kathie Frasquillo and Nancy Takahashi. And I worked peripherally with others, including Cynthia Dillard and Mallika Siegel.
And that made me remember I had some great pictures of them from my corporate farewell event (thank you, Jessica Sterling). It was the perfect confluence of factors to post a thank-you message on LinkedIn.
Seeing the community of comments and appreciation that sprung out of it was truly gratifying. What a boost for all involved. Suddenly, my day felt brighter, and hopefully others felt the same.
It was the putting into action one of the concepts in the book I published this spring, What Successful People Do in Social Media: A Short Guide to Boosting Your Career.
In my book, I talk about the social media trifecta. What’s that? It’s bucketing your social media content into thirds:
- The first one is sharing what you’re doing in the work world.
- The second one is amplifying the great things your team or your colleagues are doing.
- And the third one is being a brand ambassador for your organization.
In this way, you don’t over index on promoting yourself and potentially turning people off in the process. You build goodwill with your colleagues and your team by highlighting their good works. And where it makes sense you share the good work of your employer.
As spring soon gives way to summer, I reflected on some of the social media posts that made me rejoice in what colleagues and friends are doing ..
My former colleague and inclusion mentor L. Michelle Smith launched the popular The Culture Soup Podcast and embarked on an inspiring series of speaking events.
My friend Corii Berg boldly stepped into the president role of the USC Alumni Association Board of Governors, following other inspirational leaders Michael Felix and Jaime Lee.
My former boss Fiona Carter is now leading the #SeeHer movement to bring equality to and eliminate bias in the way women and girls are portrayed in advertising and media.
My friends Tom Henkenius, Austin Maddox, Madeline Lindsay, Allegra Guitierrez, Briana Latter, Stephanie Corrigan, Danielle Harvey Stinson and others celebrated their graduations from USC.
My former colleagues Sarah Groves, John Stancliffe and others continue to inspire me with their social media innovation in the B2B space and beyond.
My students in the social media program at the Fashion Institute of Design and Merchandising are all doing amazing things as they get ready to graduate in June.
My friend Tina Quinn published a fabulous book this spring called Invisible Things. Tina coached me through some difficult times a few years ago and she inspires me every day.
My former colleague TeNita Ballard is doing so much to make the world a more inclusive place, especially for veterans and people with disabilities.
My former colleague Charles Miller keeps me and others up to speed with beautiful scenes of New York on his Instagram grid.
And an amazing thing has happened just as I’ve reflected on all of these special people and what they’re doing in the world. I feel uplifted. I feel inspired. I feel happy for them.
And the way for me to share that feeling is by engaging with their social media content, by liking and commenting and sharing their good deeds.
This spring has been difficult in many ways. Yes, it was the thrill of a lifetime to give a TEDx talk and publish a book and help my husband Kevin with the launch of his new restaurant this summer (Pacific Standard Prime in Redondo Beach, for those in So Cal).
But it’s been challenging shepherding my son through his last few months, weeks and days of high school. Like seniors all over the country, he’s beyond ready to move on to the next thing.
In his case, it’s a bit of a different path. He’s been “scrimming” (practicing) with two esports teams in League of Legends. Now when he’s sitting on the couch with his headset on playing a video game, he’s actually doing a job and getting his first paychecks.
Our world is changing so quickly, it can be hard to keep up. But if the happiness I feel right now in thinking about friends and colleagues is any indication, one way for you to find happiness is to look for the good in others and amplify it in social media.
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