by Caroline Leach | Oct 16, 2019 | Careers, Learning, Social Media
photo by istock.com/akinbostanci
What question do people ask the most about social media?
This is a busy speaking month for me, and I’ve been reflecting on themes in questions. I’ve been talking about personal brands and building careers and companies through social media.
What am I hearing across a diverse group of audiences? What do people ask in the Q&A following my talks? What do they want to know in one-on-one chats?
This month includes talks with CEOs affiliated with the Community Associations Institute, and community members at an author’s panel. It includes employees at Ericsson North America, and employees and guests at Otter Media‘s We Gather women’s leadership event. At the end of the month, I’ll speak with students at the USC Rotaract Club.
What people often ask is a form of this question: what’s the best way to share professional updates on social media without sounding too self-promotional?
Said another way: what’s a good approach to being active on social media professionally without coming across as arrogant and turning people off?
We’ve all probably seen people in our social media feeds — whether it’s LinkedIn, Instagram or Twitter — who make it all about themselves. Sometimes it can be tempting to tap the “mute” button and make those posts go away.
Yet, if we don’t share about our professional accomplishments, there are downsides. We run the risk of being underestimated in our abilities. We may be overlooked for future opportunities. We may not be able to make the impact that we want in our work.
The happy medium: a social media trifecta
So what’s the solution? It lies in a formula I call the social media trifecta. In every post you share about your work, strive to balance three elements of your content.
- First, share what you did and why you’re excited about it.
- Second, share how your team and your colleagues contributed.
- And third, share what’s special about your organization that enabled your contribution.
With this approach, you highlight your own accomplishments in an engaging way. You also showcase the work of others — something good leaders do frequently. And you’re a good brand ambassador for your organization, in an authentic way for you.
In addition, offer something of value to your network. What insight or idea could you include that would help them in their work?
Here’s an example. Laura Ramirez and her colleagues at Ericsson created a fabulous Career Learning Day. Workshops, activities, and employee groups engaged colleagues in career development. My keynote speech included 3 questions to help people create a personal brand statement and 4 steps to build a personal brand. Afterwards, I posted pictures about the event and the great people at Ericsson. My post included bullets for the questions and the steps in my post. People who weren’t there could also benefit from the key concepts.
Who does this well? Here are a few …
Who do you know who does this well? Please share and tag people in the comments. And maybe it’s you!
by Caroline Leach | Aug 30, 2019 | Learning, Social Media, Work/Life
August is the Sunday of summer. So said a chalkboard sign I spotted by the beach a few years ago.
And so true. It’s bittersweet when summer comes to an end. The longer, more leisurely days start getting shorter and filling up with more commitments as Labor Day approaches.
Businesses and teams have year-end goals to meet. Children are back in school. Maybe the Sunday Scaries are staring you down as you head into Labor Day.
But it doesn’t have to be that way. During a last-minute summer getaway, I learned something important. Maybe it will help you, too.
Although it’s summer, it’s been an intense season with two fledgling businesses in our household – mine and my husband’s. I realized I was putting life on hold, so I headed to the Eastern Sierras for a few days. A mini-retreat, I called it. Or a working vacation. Or working remotely.
Whatever it was, it was delightful. With the backdrop of mountains, trees and summer breezes from my desk, I worked on some of my big projects, did client calls, and dipped into the flow state of being completely consumed by what I was doing, oblivious to the passage of time.
The Lingering Project
One of my projects has been on my list for the better part of a year. As a new author of What Successful People Do in Social Media, I know I need to build an email list of subscribers. I even created a free workbook to accompany my book as a reason for people to sign up.
But I ran into a roadblock in the spring, figuring out how to integrate the MailChimp email service with my download document on this WordPress site. I did research. I leaned on the chat and email service functions of the various providers. I reached out to experts to see if someone could do it for me.
And completing this project has been standing in my way. As much as I talk about the need for everyone to have a social media strategy for their career, I also emphasize the importance of owning your own online real estate.
That means your own website where you control everything. That way, an algorithm change on a social media platform doesn’t impact your ability to connect with your community.
And it was standing in the way of my next project — turning my book into an online course or series of courses. If I don’t have an email list of devoted fans who are interested in what I have to say, it’s much harder to launch a course.
I even did a workaround on my free workbook. Not wanting to delay to release of my book in April, I simply put a note on my website that people interested in the workbook could email me to request it. It wasn’t the most efficient or elegant of solutions, but it enabled me to keep moving forward.
One of the lessons I’ve learned over the last year of launching my own business is to fight the oppression of perfectionism. It’s hard to balance a standard of excellence with taking it too far and delaying, as marketing guru Seth Godin would say, shipping the work.
Learning the Way
My last day in Mammoth was my day to tackle my website. The night before, I decided to refresh my WordPress knowledge by completing an online class called WP Savvy by Iglika Mateeva-Drincheva.
It came in a group of online classes called the Entrepreneurship Bundle. And it’s thanks to Marissa Stahl that I learned about it. She’s the COO of Something Social LA along with founder Callie Cholodenko. Marissa and I met through the USC Alumni Association earlier this year.
Marissa was kind enough to speak to my social media class at the Fashion Institute of Design & Merchandising this spring. It was right about the time the Entrepreneurship Bundle was launching. She and Callie had a course in it called Instagram Strategy for Business (great class, BTW!).
The bundle of 31 classes had a special offer for $99, so I thought, why not?
As life often gets in the way, though, I didn’t complete many of the classes right away. Has this ever happened to you?
But what a lifesaver WP Savvy turned out to be. Even after a few years blogging on my WordPress site, I learned several new things from Iglika’s course. And I felt re-energized to tackle the email integration issue.
Figuring It Out
The other inspiration came from Mark Cuban, the business leader and investor on Shark Tank, among other things. He gave a talk at my former employer’s headquarters in the early 2000s.
As the head of communications at the time, my job was to play host while he was onsite. He had driven all night from Texas to Los Angeles to speak to our employees, but he was full of energy.
And I’ll never forget what he said. In the early days of his business, he said they’d be in client meetings, taking in what the client wanted, and telling them they could deliver.
Later, Mark and his colleagues would look at each other and say they had no idea how to do what they’d just committed to. But they had all night to figure it out. And figure it out they did. Time and time again.
If they could do it, so could I.
Figuring it out in this case took a lot longer than I planned. I had to figure out the original email list subscription I started with wasn’t going to work. I had to download existing subscribers and move them to a new platform. I set up the sign up forms, the welcome forms, and the thank you forms. I tested them by subscribing myself. The look and feel still isn’t great yet, but that’s relatively easy to fix.
The Breakthrough
What I couldn’t figure out was how to make my free download available to subscribers. After some web searches, I decided to start clicking through every screen on WordPress to see if I could find something that would work.
And I finally found it. Buried six screens down, in the middle of the page. Even though I wasn’t selling a product, I wondered what would happen if I checked a box that said “enable shop with the plugin I’m using.”
VOILA! That was it. Which was mentioned exactly nowhere in all the online materials I consulted. Or perhaps it was there, but I missed it, which is entirely possible.
The point is, I told myself I would spend whatever time it took to resolve the problem. I was not going to let up until I figured it out.
It now feels like a huge weight is lifted from my shoulders. So many other actions depend on this, and now I can move forward. It’s a release of positive energy and momentum.
I’m going to tackle part two over Labor Day weekend, which is a long-overdue new look and feel for my website. That way, when Sept. 3 rolls around, I’ll have a big project behind me and I can truly move forward with my big goals for the fall.
What’s Holding You Back?
My question for you is, what’s on your list that’s holding you back? Could you devote a morning or an afternoon of your Labor Day weekend to tackle it? Or at least start the process? How much would that jumpstart your fall season? Would it help you greet it with energy and enthusiasm?
I bet it could. And there will still be plenty of time for being with family and friends, celebrating the last of the summer season, and recognizing the social and economic of achievements of American workers on Labor Day.
In thinking about the value of work, I’m inspired by author and poet Maya Angelou, who said, “Whatever you want to do, if you want to be great at it, you have to love it and be able to make sacrifices for it.”
What do you love to do?
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Here’s how to join my email list (on the left-hand column) to get a free copy of Your Social Media Success Roadmap. You’ll also get an email update from me once or twice month with tips about boosting your career through social media.
by Caroline Leach | Mar 23, 2019 | Learning, Social Media
Giving a TEDx talk has long been on my bucket list. This week, I’m over the moon that I got to give my talk. It was a riveting road, full of twists and turns as well as ups and downs.
The down part was two nights before my talk. I was practicing on my captive family members, not loving how it was coming together, and bargaining with myself about how to get out of doing it.
The up part was being on stage. I delivered the 1,767 words I wrote and painstakingly memorized, and I fully enjoyed the experience of sharing a message that’s near and dear to my heart.
In my next post, I’ll give some insight into the process of being part of a TEDx event. And I’ll thank many of the amazing people who helped make it happen: Sara Robinson, Abby Robinson, Heather Myrick, and my family and friends.
For now, here’s the transcript from my talk at TEDxYouth@PVPHS. With the theme of Impressions and Successions, the event was held at my alma mater, Palos Verdes Peninsula High School.
The school’s Service Learning Leadership class organized and hosted the second annual event. The class raises awareness, promotes compassion and takes action in local and global communities. My daughter loved it so much she took it for two years.
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Social Media Can Make You a #LifelongLearner | March 22, 2019
The last time I was on this stage, there was no Spotify, no Instagram, no Internet.
As a sophomore in high school, I was not an aspiring actor, but a school play needed French can-can dancers doing a kick line. My dance group, Choreo, was invited to join the cast.
At the time, I never dreamed I’d return to this stage, on a completely different mission. Instead, I was consumed by questions you may have about your own lives as teens.
Where will I go to college? Will I enjoy it? What kind of work will I do? How about a family? If the term “bucket list” existed then, I would have wondered about that, too.
Imagine being in high school before smartphones and social media existed. It’s impossible, right?
But because I didn’t grow up with social media, learning to use it was like getting through a locked door without a key.
My job in the corporate world was VP of communications. One of my projects was bringing a form of social media to the workplace. Everyone creates a profile, forms teams, and works together in a social space.
This was my first real introduction to social media. Sure, I joined Facebook … kicking and screaming because a “friend” made me do it.
But the new project scared me. People on the tech team were throwing around words like “hybrid cloud,” and “on prem.” I had no idea what they meant. And I was the project leader.
At the time, Mindy Kaling, the entertainer, was on the cover of Fast Company magazine.
I felt like it was silently mocking me for everything I was not. I didn’t know what I was doing. I wanted to crawl under my desk and hide until the project went away.
But that didn’t happen. As you do when there’s something you don’t want to work on, I had to kick my fear to the ground and move forward through that hybrid cloud.
Launch day was looming. One morning I woke up and decided to start a blog.
If I needed to teach others how to do it, including our CEO, it might be helpful if I knew how to do it for myself.
I wrote about what I knew, the workplace, in posts like “Writing Irresistible Emails,” and “Failure is the Secret to Success.”
And I loved it – conversing in comments and connecting people across time zones.
When I didn’t know how to do something – like hyperlinking to an article – I just asked my readers. And they responded.
By experimenting and being willing to make mistakes in a public way, I learned valuable new skills.
Later, I launched a blog outside the company, writing about how people build their careers by using social media to tell their stories.
In part, I was intrigued by colleagues I’d never met in real life, but I felt like I knew them and their work through our social interactions.
One of the them was Sandra, who worked in another state. During our project, she shared content, posted comments, and encouraged others to use the platform. Although we never met in person, I saw her leadership in social media.
A few months later, Sandra’s name came up in a talent review. This is where team leaders discuss everyone’s performance. It’s similar to a teacher giving a grade in school. When we talked about Sandra, I had good things to say about her, all because of her social presence.
A study by Dell and the Institute for the Future estimates that 85% of the jobs that today’s young people will do in 2030 … have not yet been invented.
If this is even partly correct, in just over a decade, many of today’s jobs will be replaced by new and different ones. That’s a lot of learning!
A favorite of mine, Thomas Friedman, says that today’s American dream is more of a journey than a fixed destination. He describes the feeling as walking UP a DOWN escalator.
The only way to master it is to become a lifelong learner.
How do you do this? I believe the answer lies with two questions.
Who has a smartphone in their pocket?
And who used it today on social media?
Think about the impressions you saw. What you shared. How it made you feel.
Social media gets a bad rap. It saps our attention. It makes us depressed. It polarizes our world. And don’t get me started on the YouTube comments section.
The Pew Research Center says that teens especially can feel overwhelmed by social media drama. You can feel pressured to post content that gets a lot of likes and comments.
I didn’t know I was supposed to delete Instagram posts that didn’t get 50 likes in the first hour, until my daughter told me. My early grams got about 4 likes. Good thing I didn’t know the rule.
But there’s an upside that doesn’t get this kind of attention.
Social media helps us learn. In new and different and fun ways.
Because learning isn’t over until you’re over. It’s forever a work in progress, no matter how many academic degrees you earn.
Access to anything you want to know is on the apps on your phone … for Instagram and Snapchat and YouTube. There’s also Twitter and Facebook and LinkedIn … the network for professionals sometimes known as the spinach of social media. More on that in a minute.
By applying some strategy to the content you consume, you can get a degree in life – every day.
The impressions in social media – the stories, the tweets, the snaps – can be a powerful learning system. Social media can make you a lifelong learner in three different ways.
First, you can learn about any topic you choose.
Maybe you want to know more about technology. What’s the latest on artificial intelligence? Augmented reality? Robotics? How are they being applied to business or the arts or social good?
Maybe you want to learn about which media outlets you should trust to report the facts. Or about data science and how it helps companies decide what products to offer and which people to hire.
To start, you can find the leading experts through Twitter – or Instagram, LinkedIn or YouTube. You can follow their feeds and view what they post.
You can connect with almost anyone on social media. Commenting on someone’s content or asking a question can often start a conversation. Sometimes I do this with authors and podcasters.
You could try this with your professors when you get to college. You could do this with leaders at a company where you work, especially if it’s hard to meet them in person.
You never know if they’ll reply. People who seem really accomplished are often accessible on social media.
Second, you can learn about the social media platforms themselves.
You can learn about the algorithms that determine who sees what posts. You can study the psychology of online behavior. You can get to know how advertising works and influences you.
You can then use this to your advantage. For example, as my son told me, to make an unwanted ad go away, say for lava lamps, just search on “I hate lava lamps” a few times. No more ads.
Why else is this important? Because social media is a topic you can perpetually study but never master. Two writers, Guy Kawasaki and Peg Fitzpatrick, say the term “social media guru” is an oxymoron, because nobody really knows how social media works.
“No matter how smart you are,” they say, “best practices always change, because the platforms change how their sites work. Everyone needs to keep experimenting.”
I took that advice to heart. In one of my experiments, I posted to LinkedIn every weekday for a month to see what would happen. I was curious to test the data point that it takes 20 LinkedIn posts to reach 60 percent of your audience.
I put my data into a spreadsheet to analyze patterns. I wrote about it, and people wanted to know more. They started asking questions and inviting me to speak.
Third, you can help others learn about you.
A top skill of the future is making yourself known. It’s communicating who you are and what you do in a world where you’re often changing jobs.
In every impression you post in social media, you’re telling your story – like Peninsula High School Service Learning Leadership does here. You’re building your reputation, also known as your personal brand. You’re sharing what you’re doing to make the world a better place.
What’s not recommended is the humblebrag – a boast wrapped in fake humility that makes people want to facepalm when they see it. No one wants to hear just how hard it is to choose among multiple Ivy League acceptances.
What is required is getting on LinkedIn, the network for professionals. This is where you share what you do and what you want to do in the work world. It’s your always-on, 24/7 resume. It’s the way you tell your professional story.
A college admissions officer might look at your profile – especially if you put a link in your application. It’s also a way for people to find you. A job recruiter might contact you, possibly because your dream job wants to slide into your DMs.
People will come to know and trust you. Posting positive impressions lets you manage transitions and successions in life more easily. If social media had existed throughout my own life, my transitions would have been easier. I could have learned faster and shared more about me.
When I got to college, I quickly realized I was in the wrong place. So I transferred to a new school. I got a degree in economics because it seemed practical. I worked in early jobs I didn’t like very much.
Then I got a master’s in communications and found work I loved. I married a great guy and started a family. I worked at a dozen different jobs so far, from a fast-food cashier to a corporate vice president to a business owner today.
Were there ups and downs? Yes. Doubts if it would all happen? Absolutely.
But remember that scary social media project? It turned out to be one of the foundations of my business.
What made this happen? Learning. Growing. Experimenting. Every day.
This is why we all need to be social seekers – of new knowledge, perspectives and experiences.
Social media is the key that opens the door.
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