by Caroline Leach | Jan 8, 2017 | Corporate Communications, Learning, Social Media

It’s a new year. It’s time for a fresh set of goals. And it’s critical to think about them in novel and different ways.
In your professional life, how will you use social media to achieve your goals? How will you use social media to tell your story about your wins?
To start, think about how social media will change for professionals this year. Check out the post, along with Dorie Clark, Alexandra Samuel, Bryan Kramer and William Arruda for some fascinating ideas.
Then ask yourself these 4 questions to make your own social media game plan.
- What are your company’s big goals? Is your CEO sharing the company strategy with employees this month or quarter? How about other C-suite leaders? Access any and all public information about your company’s strategic plans for the year. Be clear on the top goals and the order of priority. And be sure what you share in social media is public information only.
- What are your team’s goals? How do the company goals translate into your department’s goals and ultimately your team’s goals? Where does your team help drive the strategy toward execution? What new and different approaches can you and your team try this year?
- What are your professional goals? How do your team goals translate into your own professional goals? What do you need to accomplish this year? What stretch assignments do you want to tackle? On the development side, what do you want or need to learn? How will you accomplish that?
- How will use use social media to achieve your goals and tell your story? Does social media play a role in achieving your goals? If it hasn’t before, could you incorporate it this year? When you achieve goals, how will you use social media to tell your story? What conferences are you attending? Where are you speaking? What are you blogging?
At this point, focus on “what” your goals will be. Don’t worry about the “how” at this point.
Why?
If you’re not sure about how to execute a goal, that can stand in the way of setting it in the first place. And just because you don’t exactly know how to do it, that doesn’t mean it can’t be done.
You’ve probably had many “first times” in your career. What did you do when your boss asked you to take on a new project, something you’d never done before? You can reflect on and use those experiences in the same way when you get to the “how” part of actually accomplishing your goals.
A former boss came to me some years ago and said the CEO wanted to do an employee engagement survey. My boss asked me to lead it.
That was beyond my role at the time as a corporate communications leader. There was a moment of terror, but after a few minutes it sounded like a fascinating project.
In thinking through the “how,” I realized I could build on the communications-related surveying I’d done, engage with experts and partners, create a team, map out a plan, execute it, learn and adjust as we went.
With so much information available online, you can research any topic and come up with ideas. Being able to figure it out is a skill that becomes more important every day.
I’m ever inspired by a talk that business leader Mark Cuban gave at my employer’s headquarters many years ago.
Most striking were his words about client meetings and commitments. A client would ask for something, and the group would agree it would be delivered the next day.
Later, Mark and his colleagues would look at each other and say they had no idea how to do what they’d just committed to. But they had all night to figure it out. And figure it out, they did. Time and time again.
If they could do it, so could I. And so can you.
For now, take some time to set your social media goals for the year.
Here are mine:
- Amplify my employer’s social media strategy through its Social Circle, by sharing 3 posts each week.
- Share appropriate highlights of my work in social media, by posting something at least 2 times a month.
- Learn about how social media is changing and evolving, by listening to 5 podcasts each week during drive time.
- Help others by sharing and commenting on their valuable content, at least 3 times a week.
Each goal is measurable, with a number attached to it. As the year goes on, I’ll assess if this is the right frequency or if tweaks need to be made.
None of my goals have anything to do with followers. In part that’s because I can’t completely control those numbers. Sure, the goals I’m pursuing are likely to attract followers. But I’m focused on actions I can 100% control on my own.
Here I’m influenced by Gary V‘s ideas on Building a Personal Brand, a Udemy course I finished today. One of the biggest takeaways? “Consistency almost trumps everything,” Gary says.
Another pearl from Gary? This one is for combating fear of failure: “Spend all your time in the in-between space, the time between starting and stopping.”
What’s your social media game plan for the year?
Don’t worry yet about the “how” of making it happen. “How” will be the subject of many future posts.
by Caroline Leach | Dec 26, 2016 | Change, Corporate Communications, Learning

What does the future hold for PR and communications? Check out the Relevance Report.
New from the USC Center for Public Relations this month, it’s full of innovative ideas on what’s ahead.
Global. Mobile. Video. Data. Emotion. These are just a few of the trend areas accelerating in the year ahead.
The biggest learning for me? It’s the parallel and seemingly paradoxical rise of data and emotion as drivers of influence. Data drives better decision making, while emotion is a prime influencer of people’s opinions and behaviors.
Find out more in my latest blog post on the USC Annenberg Alumni website.
It’s about what you’ll learn in this insightful report, with nuggets of wisdom from Annenberg’s Bob Feldman and Heather Rim as well as Pulitzer Prize-winning author Thomas Friedman.
The post is part of being a proud Annenberg Alumni Ambassador this school year. It’s a thrill to share the best of this distinguished school for communication and journalism.
The Relevance Report gives timely insight into trends that will impact society, business and communications. It features thought pieces from communications leaders who identify the issues, ideas and innovations that will be relevant to the communications industry in 2017.
by Caroline Leach | Nov 25, 2016 | Corporate Communications, Learning, Social Media

Podcasts are a powerful way to share your story.
But what exactly is a podcast?
It’s “a digital audio or video file or recording, usually part of a themed series, that can be downloaded from a website to a media player or computer,” says Dictionary.com.
Podcasts are taking off. From 2015 to 2016, podcast listening was up by 23%, Jay Baer reported from Edison Research‘s work.
What’s driving the growth? People enjoy greater mobility with smartphones and tablets, Baer says, rather than being tethered to a laptop. Podcasts are easy to listen to on the go.
This is why podcasts have become part of my own personal learning plan and drive-time strategy. Although I’m lucky by Los Angeles traffic standards, I spend more than 60 minutes commuting each day.
That’s a perfect chunk of time for learning. And with lifelong learning being both a pleasure and an imperative, what better time to listen to a podcast?
Data analytics and social media are at the top of my learning agenda. I’ve been enjoying FiveThirtyEight, Freakonomics and Social Pros.
It’s easy to get started. Just search topics of interest on iTunes, download your favorites and start listening.
My work colleague Doug Magditch first got me thinking about podcasts. He invited me to be in his Life at AT&T series, one of his Corporate Communications initiatives.
(This is where I note that opinions expressed here are my own.)
Doug’s conversations with colleagues show how employees are delivering on the company’s mission to connect people with their world – everywhere they live, work and play.
With a degree in mass media, Doug began his career as a reporter and multimedia journalist. His creative skills as a storyteller, his editing skills weaving together a narrative and his on-air presence make Life at AT&T a hit.
He invited Eliska Paratore, Joan Marsh and me to share what it’s like to be a woman in a leadership role at the company. Timing it with election season, he framed it as hearing about leadership “from the veeps.”
This was my first experience with a podcast, and I learned a lot in the process. Here are 10 tips for a perfect podcast.
BEFORE
What’s the best way to prepare for a podcast? Become familiar with the format and give yourself plenty of interesting material to work. This helps with responding naturally and spontaneously during the recording session.
- Listen to previous podcasts in the series. Understand how the format works. Identify what worked well and what you’d like to emulate.
- Talk with others who’ve been featured. See what previous participants recommend for preparation. This is a step I wish I’d taken.
- Think about the subject and what you want to say about it. Brainstorm and jot down ideas. Then narrow the focus to 3 key messages.
- Gather ideas, anecdotes and data. Chose those that support your key messages. Look for ones that add interest and provide credibility.
DURING
Many of these tips came from listening to myself after the podcast came out and thinking about what I could do better next time.
- Relax and have fun. Conversations are fun and sharing expertise is fun. Recording a podcast should be the same.
- Stand up. The advice for standing up during a phone call to give your voice more energy translates well to a podcast recording. People sound more confident when they stand.
- Use short sentences. This will help your listeners get your key points, not to mention making the editing process much easier.
AFTER
- Promote your podcast. Tell your social communities about it and why they’d be interested in hearing it. In my case, that meant sharing the podcast in LinkedIn and Twitter, including retweeting Doug.

This was easy, thanks to our company’s Social Circle. It provides great content about our brand, ready for sharing by interested employees in their personal social networks.
Inside the company, employees commented on the podcast in an internal social space. When the podcast was released, I visited the page a few times a day to read comments, like and respond to some, and bring additional colleagues into the conversation.
If you’ve recorded a podcast, what worked for you? And what podcasts do you recommend?
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