by Caroline Leach | Oct 15, 2017 | Careers, Social Media
What’s ahead in 2018?
How will you continue to build your career through social media in the coming year? As a corporate professional, how can you best tell your story through social media – and promote your employer’s brand and your colleagues at the same time?
A top trend is the continuing growth in employee advocacy programs. Through them, companies empower their employees to be brand ambassadors.
Employees can share official news and information about the company and its brand through personal social media channels.
Some research I did this week got me thinking about this topic (opinions expressed in this blog are my own).
I reviewed recent literature and studies to identify the trends and challenges in marketing, branding and public relations for the coming year.
6 PR trends to check out in 2018 pointed to the expansion of personal branding and thought leadership beyond a company’s leaders.
“The more people on your team who are building their brands and, by extension, your company’s brand,” says the article’s author John Hall, “the more opportunities you have to distribute content and connect with your audience.”
This dovetails with the observation by IABC Fellow Shel Holtz that “employees are now your most credible spokespeople.” This is based on the 2017 Edelman Trust Barometer.
It also aligns with the “media fragmentation and loss of trust” that Robert Wynne covers in The biggest and most important media and PR trends for 2018.
In it, Bob Gold also speaks to the burgeoning challenge of getting noticed in growing media among the “ever-expanding communications channels.”
Another study full of interesting stats is the 2017 State of Employee Advocacy Survey. Conducted by JEM Consulting, it includes responses from 155 mostly U.S.-based companies:
- Employee advocacy adoption grew by more than 25% over the last year.
- In 2018, the top goal is to increase the number of employees participating as advocates.
- Growth occurred for use of Facebook, Instagram and YouTube. Surprisingly, LinkedIn declined after being the top channel last year.
- The most popular channels are Facebook (76% of respondents’ employees use it for advocacy), Instagram (62%) and Twitter (56%).
- Twitter’s popularity went down 29% over the last year.
- YouTube grew dramatically (35%) in its use year over year – to 43% in 2017, up from 8% in 2016.
“We attribute this shift to the increased variety of industries and type of organizations adopting employee advocacy, as well as the expansion of business objectives for these programs,” says Jen McClure, CEO of JEM Consulting.
“We’re seeing that all types of organizations are using visual media effectively,” McClure also says, “especially online video, which was one of our key recommendations from last year’s study.”
This is good insight for companies and individuals alike in planning for the coming year.
Personally, I’m looking at shifting my employee advocacy more toward Instagram and Facebook. This will be an interesting evolution, since I currently use those channels to connect with my personal networks (although the proportion of professional contacts is growing on those platforms).
And while advocacy seems to be declining in LinkedIn and Twitter, I’ll still focus on LinkedIn. The 500 million people on LinkedIn make it an ideal place to connect with other professionals. And the recent addition of video capability will be fun to explore.
With these data points, how will you create your social media strategy for 2018? What will you you continue? What will you change?
by Caroline Leach | Aug 20, 2017 | Social Media
You get a big compliment every time someone reshares your LinkedIn article with their connections.
Each reshare is a valuable endorsement of your content, and it reaches a broader audience.
This creates a perfect opportunity to boost engagement with your LinkedIn articles. It’s yet another strategy for social media savvy.
(This where I remind readers that opinions expressed in this blog are my own.)
What’s a good way to respond?
For starters, you have to go looking.
Most of the time when you get a compliment, you know about it right away. You’re there. You’re present.
In the case of LinkedIn reshares right now, someone may compliment you and you might not know immediately.
You’ll know about a reshare if one of three things happens. First, if someone @mentions you in their update, you’ll receive a notification. Second, you can actively look at the article analytics. And third, you’ll see them in a weekly LinkedIn publishing digest email.
Here’s a simple process for engaging with people who reshare your articles.
Access the article analytics each day and click on the “reshares” link. There you’ll see who has shared your article, if they included an update message with it and what that update message says.
See if each person is in your network or not. Visit each profile to identify common interests and mutual connections. Look at each person’s own articles and updates.
“Like” the reshare and leave a comment. Thank the person for sharing your article. Personalize your message by relating it to their update message, if they included one. Add information of value in the comment for both the person who reshared and for their network.
Mention the person in your comment. By mentioning the person’s name, they will receive a notification that you posted a comment. This increases the likelihood that they will actually see your comment.
“Like” and comment on one of the person’s articles or updates. Choose a recent one that is most closely aligned with your own content strategy. Social media is all about reciprocity, and this is a perfect scenario to reciprocate. Consider resharing it if it’s especially pertinent to the type of content you usually share.
The most important thing I’ve learned here is to be proactive in looking at reshares – they won’t find you. You have to find them. And take action.
This exercise made me realize it’s time to re-activate my analytics spreadsheet. I created one during my month-long experiment of posting content on LinkedIn every weekday for a month.
Now that I’ve been posting one LinkedIn article each week, I can’t wait to dig into the data. I’ll share learnings in future posts.
In the meantime, how do you engage with people who reshare your articles?
by Caroline Leach | Aug 13, 2017 | Social Media
Are you making the most of the mutual connections feature of LinkedIn profiles?
Mutual connections appear in the highlights section of profiles, right under the summary at the top.
It’s one of the first things I view, especially when I’m meeting someone new or working with someone for the first time.
This is all part of having a comprehensive social media savvy strategy in navigating your professional path in the corporate world. (Opinions in this blog are my own.)
BEFORE YOU VIEW MUTUAL CONNECTIONS’ PROFILES
Here’s a quick tip before you view the profiles of mutual connections. Set your browsing profiles option to “private.” That way, your name won’t appear as someone who’s viewed a profile.
There may be instances when you want people to know you’ve viewed your profile. Sometimes it’s a good way to indicate interest. But in most cases, it’s better to view profiles in private mode.
WHAT TO LOOK FOR IN MUTUAL CONNECTIONS
How many mutual connections do you have? This indicates how closely or loosely connected you are to the person. If you have many connections in common, you’re both part of a well-developed community.
If you have only a few connections in common, this person probably adds more diversity of thought to your network. He or she may be someone you want to get to know better.
Why? Cultivating a diverse network is a key leadership skill for the 21st century. Roselinde Torres shares why in her TED talk on What it takes to be a great leader.
Torres says that “great leaders understand that having a more diverse network is a source of pattern identification at greater levels and also of solutions, because you have people who are thinking differently than you are.”
How many of them did you expect to see? Assess how many are people you would have expected to see connected to this person. This will help you answer the next question . . .
Who’s NOT there who you would have expected to see? In other words, who’s missing? And why do you think that is? Most times, it could be a simple oversight. But there could be other reasons you might want to contemplate.
What organizations and affiliations do you have in common? What are the common employers, professional associations, community organizations, schools, and so on. Again, fewer common organizations could indicate greater diversity in your network.
Which ones are unexpected wild-card connections? This is the most interesting question. Who surprised you? Who made you wonder how your connection knows this mutual connection?
These connections could be the boundary spanners among groups in your network. They’re the people who may be able to connect people and ideas across multiple networks. And they could be people you can reach out to when you’re looking for a “needle in a haystack” type of person.
Karie Willyerd, the author of The 2020 Workplace and Stretch is one of those boundary spanners. It’s a surprise and delight when her name appears as a mutual connection to someone I never would have guessed she knows. She’s role modeling her own advice about cultivating a broad and diverse network.
MAKE THE MOST OF MUTUAL CONNECTIONS
Understand the broader social network. Mutual connections tell you more about someone’s network and how it intersects with yours. This can form the basis for conversation starters about how you know each know the mutual connection, what work you’ve done together, and what you might do together in the future.
Recently I was thrilled to be invited to join the USC Alumni Association Board of Governors as the representative of the USC Annenberg School for Communication and Journalism. An accompanying role is on the USC Annenberg Alumni Advisory Board.
As I’ve approached the process of meeting more than 75 fellow alums, knowing our mutual connections helps to seed conversations, find common points of interest and generate ideas about our work together to further the alumni experience.
Get to know a new leader, boss or client. When an important new person enters your professional life, see what mutual connections you have in common. Use the 5 questions above to quickly evaluate the common connections.
Then decide if there are a few trusted people you might ask for advice and insights. Here are a few starter questions you might want to know about:
- What’s important to this person?
- What’s their leadership style?
- Who influences them?
See opportunities for collaboration. Work gets done in cross-functional collaborative teams, whether it’s inside your organization or outside of it in a professional or community group.
Your mutual connections could point the way to already-existing relationships that may make a new collaborative effort even stronger from the start. If you’re putting together any kind of cross-functional team, this can be one more data point to assembling a high-performing team.
What are the ways you make the most of your mutual connections?
by Caroline Leach | Jul 29, 2017 | Social Media
Want to peek into the future of technology and entertainment?
Thousands of people got to do just that at SHAPE, the AT&T Tech & Entertainment Expo at Warner Bros. Studios.
I was one of them. And I wanted to share the experience. So I live tweeted some of the sound bites I heard from some of the spellbinding speakers. (Here’s where I say that opinions expressed in this blog are my own.)
Live tweeting – or snapping or gramming, depending on the social platform – is something you can do at every event you attend.
Why not share valuable content with your social networks? It’s an important part of any social media savvy strategy for your professional life.
Here’s a roadmap.
BEFORE THE EVENT: Get Ready
Get familiar with the event. Download the event app. Peruse the agenda. Plan how you’ll spend your time.
Learn about the speakers. Read their bios. Check out their Twitter feed or their Instagram presence or their Snap story.
Know the event’s social strategy. See what social networks the event is using and decide which one(s) you’ll use. Check out the event hashtags. Search them and view existing content.
Follow the event’s Twitter handle(s). In this case, @attdeveloper and @attshape had great tweets throughout the event.
Share your plans to attend. Post pre-event content in your social networks. You may discover friends who will also be there and other people you can take the opportunity to meet in person.
AT THE EVENT: Tell a Compelling Story
Curate your feed. Once the event begins, think of it like a story. Consider the story you want to tell and tweet accordingly. Don’t tweet content unrelated to the event until after it’s over.
Pick a good seat. Sit as close to the front and the center as possible. You’ll be able to get better photos that way. Chat with people sitting near you to see what they’re enjoying about the event and how they’re experiencing it.
Capture images. Take pictures of on-screen images before the speakers begin. You’ll have plenty of visual assets to create your story. And you might be able to use them in a collage.
Take pictures during the talk. Capture interesting visuals. Get up-close pictures of the panel and individual speakers. Capture speakers in action, making expansive and dramatic gestures.
Use photos that show people in the best light. Delete unflattering pictures, such as when a speaker’s eyes are closed or they’re in an awkward pose.
Edit photos for lighting and color. Crop them so they’ll show up well in your tweet. This takes a little trial and error. I’m still learning.
Vary the number of photos you include with each tweet. You can include 1, 2 or 4 photos per tweet. And don’t forget that video can accompany a tweet too.
Listen for sound bites. The AT&T SHAPE app had an invaluable section in each presentation to take notes. So I captured sound bites that grabbed me. It was easier to copy and paste them into a tweet as well as synthesize a number of messages into a single tweet.
If a friend asked you for the one thing you learned, or for 3 key takeaways from a talk, what would you say? Use that same line of reasoning for your tweets. Listen for the best content from the speakers and share the most valuable information.
Use the hashtag(s). In every tweet or post, use the event hashtag. That makes your content more discoverable, and therefore more likely to be liked and shared.
Mention people. Give credit to speakers and panelists by mentioning them in tweets and posts. Use their Twitter handle. If they don’t have a handle, use their name with a hashtag, e.g., #FionaCarter, so the content is more discoverable.
Mention organizations. If a company is involved in some way, weave their Twitter handle into the tweet. By mentioning @Tribeca, one of my tweets was retweeted by the organization. That generated 5,000 impressions!
Keep tabs on the event’s Twitter handle and the event hashtag(s). Look at what the primary event handle is tweeting. Search on the hashtag during the event to see what people are sharing. That leads to the next strategy . . .
Engage with related content. Like and retweet content that adds to the story you want to tell. Use the “quote tweet” feature to include your perspective on the original tweet. Here’s one from my colleague Brooke Hanson.
However, if the “quote tweet” feature eliminates the image from the original tweet (i.e., if it becomes text only), consider a straight retweet so you get the benefit of the visual appearing. Why? Tweets with images get 150% more retweets.
Build relationships. Promote the content and ideas of speakers you know or want to get to know by tweeting about them or retweeting their content. Do the same for people attending the event who are sharing their experience of it.
Look at the Twitter feeds of people who followed you as a result of the event. Follow back the people whose content you want to be associated with.
AFTER THE EVENT: Extend the Experience
Tweet a close to your story. What tweet will put the right finish on your event story? It could be the final tweet from the event’s Twitter handle. Or it could be your biggest takeaway from the event.
Analyze your analytics. Check out your Twitter analytics to see which tweets got the most impressions and the most engagement. Create a hypothesis as to why. This will help you create more engaging tweets, whether it’s the next thing you tweet about or the next event you attend.
Extend the experience. What did you learn at the event? What made the biggest impact on you? What will you change or do differently as a result?
Think about ways you could share those learnings with your social networks. Maybe it’s a final tweet or a maybe it’s a blog post that you share in a tweet.
Apply what you learned. Find at least one thing you’ll do differently as a result of attending the event. Commit to putting it into action right away.
For me, it was sharing how I live tweet an event in this post. This caused me to reflect on the process I use and how it’s evolved over the course of several events.
What I thought was simply an intuitive process actually has several concrete steps. It was a surprise to unpack it and think through each step in the process. And analyzing the analytics from live tweeting will help make it better the next time.
How do you live tweet an event?
by Caroline Leach | Jul 9, 2017 | Social Media
So often what you learned growing up will help you in the professional world.
One of my mom’s rules was if I wanted to invite a friend over, I had to ask my mom in private, without the friend being part of the conversation.
Why? In case my mom needed to say no, it wouldn’t create an awkward moment.
The same logic applies to introducing people in your network to each other. Ask each one, privately and separately, if it’s okay to make the introduction.
This is what David Burkus refers to as “permission introductions” in a great Harvard Business Review article called The Wrong Way to Introduce People Over Email. The right way is also called a “double opt-in introduction.”
As you reach out individually, give context and background for the request. Share with each person why you think they’d benefit from knowing each other. Include your thoughts on how they might be able to help one another.
Connecting people across your network is another important part of being savvy in social media as you build your professional reputation.
Here are some of the reasons I’ve introduced people recently:
For career advice for members of my team, I’ve introduced them to relevant people in my network at the company (note: opinions expressed in this blog are my own).
For information about a marketing leadership development program I lead with colleagues in HR, I introduced an employee interested in the program to a current participant in the program.
For paying it forward to current students at the USC Annenberg School, I arranged a series of informational meetings with colleagues who shared their career paths and what they do in the current jobs.
Once you have the green light from each person, you can make an introduction via email inside your company or use the share profile feature in LinkedIn for people outside the company. Using LinkedIn includes contact info, so it’s easy for people to connect.
Include a compelling, complimentary and descriptive line or two about each person. Hyperlink to anything helpful or noteworthy about each person. Add why they’d benefit from meeting each other. One of my colleagues Anthony Robbins is especially good at this.
Make the immediate next step easy and clear. The more junior person – generally the one gaining the most from the introduction – should take the next step of finding a time on the other person’s calendar, without creating extra work for that person.
Be kind to your network by not suggesting too many introductions in a short period of time. Space them out by at least a few months. If there’s more than one introduction you want to make to the same person, prioritize the most important one first.
And some introductions should never be made. You don’t want to waste the time of people in your network or take advantage of their goodwill. Your credibility and reputation will suffer as a result.
Don’t introduce:
- A job candidate without at least a 70% match with the job description to the hiring manager
- A salesperson you don’t know well to business decision makers in your network
- Anyone who isn’t clear why they’re requesting to be introduced to someone in your network.
Given the importance of reciprocity, be open to introductions that people in your network suggest to you. Make sure you’re clear on how you can help. And learn from others about what does and doesn’t work well in making introductions.
What are your best practices for making great introductions?
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