by Caroline Leach | May 31, 2019 | Social Media
Photo of Cynthia Dillard, Kathie Frasquillo and Mallika Siegel by Jessica Sterling
Social media is in the headlines a lot these days. And not always in a good way.
As I shared in my TEDx talk this spring about lifelong learning, social media gets a bad rap. It saps our attention. It makes us depressed. It polarizes our world.
Scrolling through our Instagram, Facebook or LinkedIn feeds can be a trip down the rabbit hole of comparison hell. None of us can ever measure up to the carefully curated feeds of people and brands we see every day.
Unless …
… we remember that the only competition is with ourselves.
… we remember never to compare others’ outsides to our insides.
… and most importantly, we remember a great power of social media.
And that’s the power to lift others up. To rejoice in the accomplishments of others. And to use our voice on social media to amplify their good deeds.
On Administrative Professionals’ Day this spring, I was inspired by a post from Anne Chow, a senior leader at AT&T and someone who always inspired me when I worked there. She lauded her administrative assistant and how important she was to the her and the team.
That made me reflect. I had the good fortune to work personally with two exceptionally talented assistants, Kathie Frasquillo and Nancy Takahashi. And I worked peripherally with others, including Cynthia Dillard and Mallika Siegel.
And that made me remember I had some great pictures of them from my corporate farewell event (thank you, Jessica Sterling). It was the perfect confluence of factors to post a thank-you message on LinkedIn.
Seeing the community of comments and appreciation that sprung out of it was truly gratifying. What a boost for all involved. Suddenly, my day felt brighter, and hopefully others felt the same.
It was the putting into action one of the concepts in the book I published this spring, What Successful People Do in Social Media: A Short Guide to Boosting Your Career.
In my book, I talk about the social media trifecta. What’s that? It’s bucketing your social media content into thirds:
- The first one is sharing what you’re doing in the work world.
- The second one is amplifying the great things your team or your colleagues are doing.
- And the third one is being a brand ambassador for your organization.
In this way, you don’t over index on promoting yourself and potentially turning people off in the process. You build goodwill with your colleagues and your team by highlighting their good works. And where it makes sense you share the good work of your employer.
As spring soon gives way to summer, I reflected on some of the social media posts that made me rejoice in what colleagues and friends are doing ..
My former colleague and inclusion mentor L. Michelle Smith launched the popular The Culture Soup Podcast and embarked on an inspiring series of speaking events.
My friend Corii Berg boldly stepped into the president role of the USC Alumni Association Board of Governors, following other inspirational leaders Michael Felix and Jaime Lee.
My former boss Fiona Carter is now leading the #SeeHer movement to bring equality to and eliminate bias in the way women and girls are portrayed in advertising and media.
My friends Tom Henkenius, Austin Maddox, Madeline Lindsay, Allegra Guitierrez, Briana Latter, Stephanie Corrigan, Danielle Harvey Stinson and others celebrated their graduations from USC.
My former colleagues Sarah Groves, John Stancliffe and others continue to inspire me with their social media innovation in the B2B space and beyond.
My students in the social media program at the Fashion Institute of Design and Merchandising are all doing amazing things as they get ready to graduate in June.
My friend Tina Quinn published a fabulous book this spring called Invisible Things. Tina coached me through some difficult times a few years ago and she inspires me every day.
My former colleague TeNita Ballard is doing so much to make the world a more inclusive place, especially for veterans and people with disabilities.
My former colleague Charles Miller keeps me and others up to speed with beautiful scenes of New York on his Instagram grid.
And an amazing thing has happened just as I’ve reflected on all of these special people and what they’re doing in the world. I feel uplifted. I feel inspired. I feel happy for them.
And the way for me to share that feeling is by engaging with their social media content, by liking and commenting and sharing their good deeds.
This spring has been difficult in many ways. Yes, it was the thrill of a lifetime to give a TEDx talk and publish a book and help my husband Kevin with the launch of his new restaurant this summer (Pacific Standard Prime in Redondo Beach, for those in So Cal).
But it’s been challenging shepherding my son through his last few months, weeks and days of high school. Like seniors all over the country, he’s beyond ready to move on to the next thing.
In his case, it’s a bit of a different path. He’s been “scrimming” (practicing) with two esports teams in League of Legends. Now when he’s sitting on the couch with his headset on playing a video game, he’s actually doing a job and getting his first paychecks.
Our world is changing so quickly, it can be hard to keep up. But if the happiness I feel right now in thinking about friends and colleagues is any indication, one way for you to find happiness is to look for the good in others and amplify it in social media.
by Caroline Leach | Oct 17, 2018 | Social Media
What’s the best day and time to publish an article on LinkedIn?
It’s wise to check the data frequently, because it often changes.
A year ago, studies suggested the sweet spot was 10 to 11 am on weekdays, and especially on Tuesdays.
In 2018, Sprout Social says the best time is on Wednesdays between 3 and 5 pm. Tuesdays through Thursdays are ideal, with the least engagement coming from Fridays through Mondays. That makes sense, given the cycle of the work week.
Co-Schedule aggregated several studies and concluded midweek from 5 – 6 pm, 7:30 to 8:30 am and at 12 pm. Essentially, it’s ideal to post before and after “regular” work hours (if there is such a thing anymore), in addition to lunchtime when people may be taking breaks.
Today and in the coming weeks I’ll test the Wednesday afternoon data with my own articles. Generally I post an article every Wednesday. Rather than posting in the morning, though, I’ll try the 3 – 5 pm window in Pacific Time, my local time zone.
I’ll post right at 3 pm since some of my network is in earlier U.S. time zones. Fascinating fact: almost 80% of the U.S. population lives in the Eastern and Central time zones.
My LinkedIn articles are based on my blog on how people use social media to build their careers and their companies. Sharing my blog post content on LinkedIn has been a valuable way of reaching a broader audience that is likely to find value in the content.
Wednesdays weren’t a data-driven decision in the beginning. Most of my blog post writing was on weekend mornings. My teens were sleeping in, and I had quiet time for writing. Wednesday became my reposting day on LinkedIn simply to give myself a few days to get it posted.
In the process, I began collecting and analyzing my own data. With my Excel spreadsheet of 18 months of posting an article roughly every week, I went back through my data to see if my experience aligns with the industry studies.
One of the questions when I shared my data six months ago was from a former colleague, Sarah Groves. She was curious about the ideal day of week and time of day to share LinkedIn content. At the time, there wasn’t a clear cut answer in the data, meaning that any weekday was fine. As I’ve collected more data, I’m curious if anything had changed.
Looking at my top 20 articles for views, likes, comments and shares, a few data points jumped out.
First, 60% of them were posted on Wednesday. But the highest scoring article was posted on Tuesday. And all days of the week were represented.
Second, 65% of them had strong headlines. They scored in the “green zone” at a score of 70+ in the Co-Schedule headline analyzer.
Third, 80% of the top 10 were posted in 2018 vs. 2017. They’re reaching a broader audience probably because my network has grown by 1,000 people.
What are the takeaways from this?
The quality of the content matters more than the day and time it’s posted. It’s ideal to focus on offering your network your best thinking in your articles. Write about the expertise and perspective that is unique to you that would be valuable to your network. Then to make sure it has the best chance of reaching the broadest audience, post it on a Tuesday, Wednesday or Thursday.
Headlines matter. You can write the best article in the world, but if the headline doesn’t pique people’s interest in clicking on the link, you won’t reach a broad audience. Write several headlines for every article. See how they score in a headline analyzer. It’s almost a gamified approach to headline writing, because you can keep entering headlines to try to get a higher score.
The size and quality of your network is important. Keep building a high-quality network of connections on LinkedIn. Connect with people you meet and want to meet. Be sure to personalize your invitations to strengthen your relationship. By increasing your connections and followers, your content will reach a broader audience, which is likely to increase engagement.
It’s wise to experiment with different days and times. All the data in the world is meaningless if it doesn’t improve your unique situation. You can try posting on different days and times of the week, and track the views, likes, comments and shares from your articles. What trends do you see over time? What are the patterns in your top articles? How might the engagement be affected by the local time zones of your audience?
What day and time for posting LinkedIn articles has gotten the most engagement for you?
by Caroline Leach | Jun 17, 2018 | Learning, Social Media
There’s only one you in the world. No one else has traveled your exact professional path, experienced identical situations or learned the same lessons.
Of the more than 560 million LinkedIn users and counting, only you can tell your unique professional story.
That’s the big takeaway from analyzing 49 articles I posted to LinkedIn starting in May 2017. The top articles were largely inspired by my personal experience:
If you aren’t already posting LinkedIn articles, here are some reasons to consider it. And if you’re already writing articles, this may help you up your game.
Just over a year ago, I started an experiment on LinkedIn. I posted to LinkedIn every weekday for a month. Why? To test the data point that it takes 20 LinkedIn posts each month to reach 60% of your audience.
In developing an editorial calendar, one of the easy ways to share content was to repurpose my blog posts at carolineleach.com. This solved another problem – promoting my posts. Repurposing posts as LinkedIn articles reached a broader audience among my LinkedIn network.
In analyzing the data over the past year and reflecting on my experience, here’s what I learned in the form of benefits from regular article writing. By writing an article weekly, as I did, or probably even monthly, you’re likely to:
Create a sustainable writing schedule. When I began writing articles a year ago, there was a healthy backlog of blog posts. It was simply a matter of organizing the topics in a logical flow, making minor content updates to ensure timeliness, posting the articles and sharing them with my network.
Once the backlog was done, though, a weekly article needed to be written. With a busy professional position and an active family with two teens, where was the time going to come from?
Here’s one of the ways having teens can be a blessing. They generally sleep in on the weekends. That’s why early mornings on the weekends became my writing time. And the weekly article was ready to repurpose on LinkedIn during the week when more people visit it.
Committing to a weekly article pushed me to create a sustainable writing schedule every week. If you’re a lark like me, or a night owl like my teens, you can take advantage of early mornings or late nights. Or you could turn part of your lunchtime or your public transport commute into writing times.
There’s an ideal intersection. It’s between areas when you can carve out time and when your brain is operating a high level of efficiency. Look for those times.
Grow your network. My articles that attracted the most engagement have been those where I’ve done experiments and collected and analyzed related data. That made me wonder how my network grew between May 2017 and June 2018.
LinkedIn has a handy feature where you can download all of your connections into an Excel spreadsheet. BTW, this is a good practice to do every 3 to 6 months, so you always have an up-to-date record of your contacts. You never know when you might need it!
While I thought my network had grown over the last year, it was surprising to see connections were up more than 60%! There are many reasons for this, and I believe my weekly articles are a big one. Why? Because people mention them in their connection requests.
While connections went from about 1,900 to 3,160, followers also grew from zero to 440 in the same time period. The combined group is just over 3,600. That data helped me set a stretch goal for this year of 5,000.
Establish yourself as an expert and increase your influence. By sharing your professional expertise and your unique perspective, you can establish yourself as a thought leader in your area of focus.
How can you measure this? The growth in your network connections and followers gives you one indication.
You can also look at the trend of your profile views. How are they increasing over time? What’s the makeup of people looking at your profile? Is it the group you want to reach, whether it’s industry leaders, peers or recruiters?
You can also look at speaking requests. Because of my LinkedIn articles, I’ve been invited to speak to …
A highlight was joining the team of social influencers at the inaugural AT&T Business Summit in 2017. John Starkweather, Michelle Smith and I along with several others shared our experiences in LinkedIn articles. (Note: opinions expressed in this blog are my own.)
What’s next? This spring I did research on how people are using social media to boost their careers. That identified several people who are doing it well. I’ve begun interviewing people who are crushing it in social media and will start sharing profiles of them soon.
The ascendence of AI, artificial intelligence, and AR, augmented reality, are fascinating in how they are influencing social media. These are areas I look forward to researching and conducting experiments.
The best part about reflecting on that last year? Seeing a holistic view that added up to significant progress. Without pausing to reflect, the feeling of moving forward wouldn’t be as strong.
And having a sense of forward momentum is what creates “the best inner work lives,” according to authors Teresa Amabile and Steven Kramer. They studied and wrote about the importance of daily action toward meaningful goals in The Progress Principle.
How are you making regular progress in sharing your expertise with the world?
by Caroline Leach | Apr 22, 2018 | Learning, Social Media
What did you share in social media in the last week? How did your network respond? What did your analytics look like?
In part 3 of this series of posts on social media research I did in March 2018, I’ll share the data relevant to those questions.
Part 1 in this series covered the survey goals, methodology, respondents, and professional and personal social media use.
Part 2 looked at the reasons why people are active in social media to boost their careers.
Part 3 in this series covers:
- What types of LinkedIn content get the most engagement
- What topics on LinkedIn get the most engagement, and
- Strategies to increase engagement with your social media content, regardless of the platform.
How is engagement defined? It’s likes, comments and shares of your content.
LinkedIn content types that get the most engagement
By far, Sharing an article was the type of LinkedIn content that gets the most engagement, with 68% of respondents choosing it.
In second place, half of that at 34% said Sharing a photo.
Tied for third place was Sharing an idea and Resharing content of others at 22%.
In last place was Sharing a video at 19%. This surprised me the most, given how popular video content has become. However, the addition of video has only come to LinkedIn in the last year, so it’s still relatively early days. I expect to see this percentage grow over time, as more people experiment with video content.
Some of the comments added great ideas to the mix:
“On the job photos, specifically of participation at a company event, with a company leader, or an interesting ‘behind the scenes’ moment.”
“Articles on industry thought leadership topics get read/liked/shared by my peers.”
“Content that congratulates or promotes and tags others in exemplary work.”
LinkedIn topics that get the most engagement
The topics in LinkedIn content that attract the most engagement are:
- Industry trends (48%)
- Leadership (34%)
- News about your employer (30%)
This confirms two of the top three reasons people are active in social media to boost their careers – accessing news about your industry and profession (81%) and learning continually about your industry and profession (77%).
Strategies to increase engagement with your content
Lastly, what are effective ways to increase engagement with your social media content, regardless of the platform?
Two strategies rose to the top:
- Tag people in the post, if they’re in an accompanying photo or video (75%)
- Mention relevant people in the post (65%)
Some of the comments offered up more ideas:
“Hashtags generate interest, especially from young professionals.”
“When people are authentic with their voice and message and thank (tag) the people who helped contribute to the project or idea get a lot of organic engagement.”
“Provide my point of view when sharing an article – not a headline, but instead an insightful suggest that might entice someone to read it. Ask a question.”
Two strategies that were only selected by 20% of respondents are actions that I have found valuable in increasing engagement.
First is to tag people in the post, even if they’re not in the accompanying photo or video. Why? This alerts them to content that may be of interest to them or their network.
The caveat here is not to overuse this strategy to the point that it becomes annoying to others. A way to decide? When someone you’ve tagged multiple times does not engage with your content.
A group of people who do a great job tagging people in posts are colleagues at my employer. (Note: opinions expressed in this blog are my own). Sarita Rao, John Starkweather, Sarah Groves, John Stancliffe, Eisaiah Engel, and Knox Keith are a few good examples. By tagging relevant people in their LinkedIn and Twitter content, they make sure that their content is seen by a wider audience.
Second is to sent separate, tailored messages to relevant people, alerting them of the post. This strategy I learned from others who sent me brief direct messages in LinkedIn to tell me about an article and why I might be interested in it. They did not specifically ask me to like, comment on, or share their content. But if I found value in the article, I engaged with it.
Many people commented that they don’t post frequently as a career-building strategy. One respondent said, “I have not built the confidence yet to post my own ideas in LinkedIn. I’m trying to figure out my voice before posting my ideas and also what I want to represent with my personal brand.”
An easy way to get started with content updates is by tapping into an employee advocacy program, if your employer offers one. These programs serve up ready-make, on-brand content that you can share as is in your social networks, or add your point of view.
The next post in this series will share how survey respondents are taking advantage of employee advocacy. How are you using it?
by Caroline Leach | Mar 21, 2018 | Learning, Social Media
When it comes to social media innovation, I’m inspired by many colleagues at my employer.
One of those groups is Marketing Communications in Business Marketing. The team’s VP, Sarita Rao (pictured above), gets her far-flung team together on a regular basis for “open mic” meetings.
Last fall I got to work with John Starkweather, Sarah Groves, John Stancliffe, Knox Keith and others as influencers during The Summit, a ground-breaking inaugural event for the company’s business customers. Every day, I learn more about how to kill it in social media from this group.
So it was an honor when Sarah Groves invited me to do an open mic session at Sarita’s team meeting this month in Dallas at the company’s headquarters.
Here’s what Sarah asked and how the dialogue took shape.
How did you get started using social?
A few years ago, my colleagues and I launched a social business platform, to enable people to collaborate and work in new ways.
Just a few of the key contributors were Michael Ambrozewicz, Thyda Nhek Vanhook, Frank Palase, Brian Ulm, Miriam Smith, John Cloyd and Alan Lewis.
We did a pilot program before launch. Not surprisingly, there was the to-be-expected resistance to chance.
I launched a blog, for two reasons. One was to role model behaviors that fellow leaders and employees could follow. Another was to learn how to do it so I could advise our CEO and others on how to reach a broad audience through blogging.
Over time I discovered I enjoyed the process of learning through blogging, sharing that journey, and connecting with people throughout the company.
Three years later, I started my external blog at carolineleach.com. A few years after that, I began repurposing my blog content as weekly LinkedIn articles, in order to reach a broader audience.
One thing that’s important about blogging and any social media activity is to know and follow your company’s social media policies.
Generally, that will mean not sharing any information that is confidential or private, and making it clear that the opinions you express are your own and not the company’s. (Note: opinions expressed in this blog are my own).
When in doubt about the wisdom of sharing specific content, err on the conservative side and leave it out.
How do you fit social into your life? How much time do you spend on it?
It’s ideal to have a social media plan, and make social part of every day. Gary Vaynerchuk advocates simply documenting what you’re doing, rather than attempting to create all kinds of content.
Depending what goals you want to accomplish in social media, you can spent as little or as much time as your calendar and your lifestyle can accommodate.
My week in social looks like this:
Weekend blog post on carolineleach.com (this is easy to do when you have teens at home who sleep in, as I do, which gives me quiet mornings to write)
Wednesday LinkedIn article, repurposed from my blog and set up on Tuesday evening to post the following day
Daily scroll through LinkedIn home feed, liking, commenting on and sharing relevant content by people in my network and for people in my network
One tweet a day, plus looking at trending news in the morning and afternoon
A daily look at my employer’s Social Circle employee advocacy app to check for content I might want to share in my social networks
A few posts during the week on LinkedIn, as well as on Instagram, which is generally more personal in nature. Now I’m intrigued by and researching how people are using Instagram in their professional lives.
Some of this activity can be combined with other activities. For example …
If I’m waiting in line at the company cafeteria, I’ll scroll through my LinkedIn feed and maybe I’ll retweet something I see in Twitter
When I attend an event, I share pictures of speakers along with their best soundbites, or I share pictures or videos of other attendees
When I’m catching up with reading over the weekend, I share relevant articles in Twitter and LinkedIn.
What’s your recommendation for getting started?
Begin with your LinkedIn profile. Complete every field, until LinkedIn identifies your profile as “All-Star.” You’ll see “All-Star” noted in the upper right of the dashboard section of your profile, which only you can see.
You don’t have to complete your profile all at once. You can set aside time each week to work on one section at a time. Start from the top and work down, addressing these areas:
Your LinkedIn profile is ever evolving, as you and your career grow and change. Target adding something new to your profile every month, whether it’s a link to a company news release that relates to a project you worked on or an article sharing your expertise and thought leadership.
How do you see social playing a role for all employees driving engagement and advocacy for the company going forward?
Everyone can be a brand ambassador in social media. In addition to building your own career and championing the achievements of your colleagues, you can share the great news about your employer.
In the process, you can also get to know people in your company and beyond that it might otherwise be hard to meet.
If you have an employee advocacy program at your company, that’s an easy way to get started with on-target content. You can always customize it a bit with your personal take on the news and information, tailoring it for your networks.
Don’t forget to include the relevant hashtags for you and/or your employer, to maximize the reach of your content.
How do you know what you want to be known for?
You can ask yourself a few questions, to identify one or two subject areas you want to be known for in social media and in real life.
- What topics are important for success in your current role?
- What topics will be important for success in your likely future role?
- What topics are you naturally drawn to and interested in?
Here’s an example from my own career journey. This blog began in 2015 as an exploration of the future of corporate communications as a corporate vice president of that function.
When my employer was acquired later that year, I had the opportunity to move into marketing analytics. My blog then pivoted to learning more about that field. What then became paramount for me was learning how to learn quickly, which I explored in this blog.
As I searched for the topic I most wanted to explore, I was inspired by hearing Reese Witherspoon talk at a Fullscreen Media event in 2016.
She was asked about how she’s been super successful in social media. And she talked about social media content creation for people as being a big white space that’s not fully being filled right now.
That prompted a lightbulb moment for me. My blog then evolved into exploring how people are using social media to build their careers. And here we are today.
What blogs do you read?
This question made me realize I’ve migrated from reading blogs over to listening to podcasts. So I reacquainted myself with the folder of favorite blogs on my iPhone …
My favorite podcasts are an eclectic mix …
The Daily from The New York Times and Michael Barbaro every weekday morning to dip into a timely topic in the news.
The Science of Social Media, every Monday from Brian Peters and Hailley Griffis from Buffer. It’s “a weekly sandbox for social media stories, insights, experimentation and inspiration.”
Disrupt Yourself by Whitney Johnson.
Hidden Brain by Shankar Vedantum.
The Tim Ferris Show
If you have other podcasts to recommend, please leave me a comment. I’m always looking for new ideas to explore through podcasts.
And on that note, how are you killing it in social media?
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