by Caroline Leach | Nov 26, 2016 | Change, Leadership, Social Media
“If a company or a person does something great but no one knows about it, does it really matter?”
That’s a question I asked in my very first blog post.
Yes, there are random acts of kindness intended to be done under the radar. Yet, hearing about them can be inspiring when others share the news, like my sister did on Facebook.
While getting coffee in her Connecticut town, she overhead another customer buying a gift card for the police officer outside who was directing traffic. That’s an instant day brightener. And maybe it will inspire others toward similar acts of kindness.
Data and information are collected about us every day, according to The Reputation Economy by Michael Fertik. The question is what we want that data to say about us as a person and as a professional.
Do we want it to open doors or close them? Do we want it to augment the hard work we do every day or detract from it? Do we want it to make our life better or make it harder?
More and more, everything we do has implications for our own personal reputations as well as the companies where we work or that we own. This is both in real life, or IRL, as well as how that becomes represented in social media.
This means we each have great power to do good in the world, to a larger extent than has ever been available to us. And it also means we have the potential make major missteps.
This means each of us needs social savvy.
What’s that?
SOCIAL SAVVY: the vital ability for people to personally brand and market themselves successfully in social media in our ever-evolving world.
This skill is important throughout our lives.
It applies to high school students who are preparing their college applications or moving into the working world.
It applies to college and grad school students who are getting ready to transition into the working world.
And it applies to people throughout their professional lives. For corporate professionals in particular, the stakes for social media are higher.
Social media can help or hurt careers. It can add to or detract from a corporate reputation and an employer brand. It can make acquiring top talent a breeze or a burden.
The risks are high, but so are the rewards. And in our ever-evolving world, no one can afford to sit on the sidelines. The pace of change is too fast for that.
Corporate professionals often ignore or short-change social media. Why? They don’t have the time, they don’t see the value and they don’t want to make a mistake.
Developing social savvy is how professionals can create and implement a social strategy to highlight and share their own thought processes and achievements, along with those of their organizations.
Social savvy is a powerful way for corporate professionals to build their personal brand, advance their career and embrace their future.
What are some examples of social savvy? What does it look like?
- Using social media to build and amplify your personal brand, the unique value that you bring to the world
- Positioning yourself in the most favorable light, for a number of career and life paths
- Positioning your employer or company in the most favorable light
- Advancing your career through a positive social strategy
- Helping others advance their careers
- Helping your company achieve its goals
- Building your employer’s corporate reputation and employer brand
- Knowing what to do and not to do in social media
- Seeing the links between real life and social savvy
- Knowing when and how to engage with critics
How are you demonstrating social savvy?
by Caroline Leach | Nov 25, 2016 | Corporate Communications, Learning, Social Media
Podcasts are a powerful way to share your story.
But what exactly is a podcast?
It’s “a digital audio or video file or recording, usually part of a themed series, that can be downloaded from a website to a media player or computer,” says Dictionary.com.
Podcasts are taking off. From 2015 to 2016, podcast listening was up by 23%, Jay Baer reported from Edison Research‘s work.
What’s driving the growth? People enjoy greater mobility with smartphones and tablets, Baer says, rather than being tethered to a laptop. Podcasts are easy to listen to on the go.
This is why podcasts have become part of my own personal learning plan and drive-time strategy. Although I’m lucky by Los Angeles traffic standards, I spend more than 60 minutes commuting each day.
That’s a perfect chunk of time for learning. And with lifelong learning being both a pleasure and an imperative, what better time to listen to a podcast?
Data analytics and social media are at the top of my learning agenda. I’ve been enjoying FiveThirtyEight, Freakonomics and Social Pros.
It’s easy to get started. Just search topics of interest on iTunes, download your favorites and start listening.
My work colleague Doug Magditch first got me thinking about podcasts. He invited me to be in his Life at AT&T series, one of his Corporate Communications initiatives.
(This is where I note that opinions expressed here are my own.)
Doug’s conversations with colleagues show how employees are delivering on the company’s mission to connect people with their world – everywhere they live, work and play.
With a degree in mass media, Doug began his career as a reporter and multimedia journalist. His creative skills as a storyteller, his editing skills weaving together a narrative and his on-air presence make Life at AT&T a hit.
He invited Eliska Paratore, Joan Marsh and me to share what it’s like to be a woman in a leadership role at the company. Timing it with election season, he framed it as hearing about leadership “from the veeps.”
This was my first experience with a podcast, and I learned a lot in the process. Here are 10 tips for a perfect podcast.
BEFORE
What’s the best way to prepare for a podcast? Become familiar with the format and give yourself plenty of interesting material to work. This helps with responding naturally and spontaneously during the recording session.
- Listen to previous podcasts in the series. Understand how the format works. Identify what worked well and what you’d like to emulate.
- Talk with others who’ve been featured. See what previous participants recommend for preparation. This is a step I wish I’d taken.
- Think about the subject and what you want to say about it. Brainstorm and jot down ideas. Then narrow the focus to 3 key messages.
- Gather ideas, anecdotes and data. Chose those that support your key messages. Look for ones that add interest and provide credibility.
DURING
Many of these tips came from listening to myself after the podcast came out and thinking about what I could do better next time.
- Relax and have fun. Conversations are fun and sharing expertise is fun. Recording a podcast should be the same.
- Stand up. The advice for standing up during a phone call to give your voice more energy translates well to a podcast recording. People sound more confident when they stand.
- Use short sentences. This will help your listeners get your key points, not to mention making the editing process much easier.
AFTER
- Promote your podcast. Tell your social communities about it and why they’d be interested in hearing it. In my case, that meant sharing the podcast in LinkedIn and Twitter, including retweeting Doug.
This was easy, thanks to our company’s Social Circle. It provides great content about our brand, ready for sharing by interested employees in their personal social networks.
Inside the company, employees commented on the podcast in an internal social space. When the podcast was released, I visited the page a few times a day to read comments, like and respond to some, and bring additional colleagues into the conversation.
If you’ve recorded a podcast, what worked for you? And what podcasts do you recommend?
by Caroline Leach | Nov 20, 2016 | Careers, Change, Learning, Social Media
Social media got a bad rap during this year’s election process.
Fake news, Twitter trolls and cyber bullying came under fire.
Among American social media users, the Pew Research Center reported that 65% expressed “resignation and frustration about online political conversations.”
It’s enough to make anyone want to quit social media for good.
But don’t do that.
Why?
Because of your 100-year life.
What’s that about, you ask?
Well, more than half of babies born in developed nations in the 2000s can expect live to 100 or beyond, according to the medical journal The Lancet. And if you were born before then, your life will likely be a lot longer than you think.
A new book called The 100-Year Life: Living and Working in an Age of Longevity got me thinking about this.
Authors Lynda Gratton and Andrew Scott are from the London Business School. They look at how anyone at any age can and should plan for their greater life expectancy, turning the extra time into “a gift and not a curse.”
When lives were shorter, people lived a three-stage life – education, work and retirement. These stages were compartments that didn’t overlap.
As early as 1978, Richard Bolles wrote about them in The Three Boxes of Life and How to Get Out of Them: An Introduction to Work/Life Planning. He advanced the idea that you needed to incorporate all three stages across your entire life.
He also wrote What Color is Your Parachute? It was chosen as one of the 100 All-TIME best and most influential non-fiction books published since 1923.
With how quickly the world is changing, Bolles’ advice was and is spot on.
- We need to embrace lifelong learning, actively developing new skills as technology and globalization accelerate.
- We need productive work to provide purpose, meaning and economic sustenance throughout our lives.
- And we need leisure time to enjoy our lives and the people in them, and to refresh and renew ourselves.
Gratton and Scott explore this concept in writing about the interplay between tangible and intangible assets. They define an asset as “something that can provide a flow of benefits over several periods of time.”
Tangible assets “have a physical existence” and include things like housing, cash and investments. Intangible assets are things like “a supportive family, great friends, strong skills and knowledge, and good physical and mental health.”
The authors say that intangible assets are “key to a long and productive life – both as an end in themselves and also as in input into tangible assets.” They divide them into three categories of assets – productive, vitality and transformational.
One of these intangibles – a productive asset along with skills, knowledge and peers – is your reputation. “When a company has a positive brand, or a person has a good reputation, it is much easier for others to interact with them,” the authors say.
“A good reputation can be enormously important as it enables your valuable stocks of skills and knowledge to be really utilized in a productive way,” they continue. “It can also have a profound impact on your professional social capital.”
Why? “A good reputation will be one of the assets that enable you to expand your horizons,” the authors say. “It is the combination of portable skills and knowledge and a good reputation that will help bridge into new fields.”
They go on to write that “over the coming decades, it is likely that reputation will be based on a broader range of inputs. As future careers embrace more stages and more transitions, then inevitably this will create a broader range of information.”
Enter social media.
“Social media will increasingly broadcast your image and values to others and allow others to track and monitor performance,” they say. “So it is inevitable that you will need to curate a brand and reputation that covers far more than just your professional behavior.”
Everyone will need to signal their skills, their capabilities and their values during a longer life that potentially has multiple transitions. And transitions can take many forms – from one functional area to another, from one company to another and from one type of work to another.
Social media makes it easy to do this.
Over time, you can share your skills and abilities through many platforms – a Twitter feed, a YouTube channel, an Instagram stream, a LinkedIn portfolio, a Snapchat story or a personal blog. And these platforms will continue to change and evolve, with new ones emerging over time.
If you want to make your life’s transitions easier and more fulfilling, then social media is a must. And this doesn’t mean being on a few platforms to share photos with family and friends. A deliberate strategy and a plan for your personal brand in social media is imperative.
But where do you begin? Which social media platforms should you use? How do you curate and create content without it taking over your whole life?
Those will be the subjects of several upcoming posts.
by Caroline Leach | Oct 30, 2016 | Corporate Communications, Leadership
Start with your key sentence. Your point. Your theory. Your ask.
Whether it’s a talk, a text or an email, lead with what’s most important.
Three things got me thinking about this.
First, how do we grab people’s attention from the start? I heard two days of incredible talks at TEDWomen 2016 this month. The speakers did not start with, “Hi, I’m glad to be here and I’m excited about what I’m going to share with you and I’d like to thank a few people before I get started.”
No, they grabbed us with their opening words. With a bold statement or a question or a story. Here are examples from some of my favorite TED talks.
“So I want to start by offering you a free no-tech life hack, and all it requires of you is this: that you change your posture for two minutes.” So begins Amy Cuddy‘s talk, Your body language shapes who you are.
“What makes a great leader today?” There’s no mistaking what Roselinde Torres will address in her talk, What it takes to be a great leader.
“It’s the fifth time I stand on this shore, the Cuban shore, looking out at that distant horizon, believing, again, that I’m going to make it all the way across that vast, dangerous wilderness of an ocean.” Diana Nyad grabs the audience right at the beginning of her story in Never, ever give up.
Second, how do we help busy people easily respond us? Quite simply, by putting the key information in the opening words of our emails and texts.
Beyond putting your main message in the subject line, use your first 10 to 12 words to make your point.
Many people have email preview screens that show these words. Make the most of that space by getting to the point. Because your recipient may not read anything else.
Third, how do we spot the key idea in any interaction? When a meeting ends, can you summarize the most important point in a single sentence? What’s the headline? The tweet? The snap?
Take a few minutes at the end of a conversation or meeting to identify the one key takeaway. Share it with your colleagues.
Given the complexity of many projects and the extensive collaboration that’s required to meet goals, this helps others see the forest for the trees.
This keeps a team focused on what’s most important. It guides their actions. And it increases the likelihood of success.
How do you keep your lead front and center?
by Caroline Leach | Oct 28, 2016 | Leadership, Learning, Social Media, Work/Life
Have you ever spent a day trying not to cry?
For me, there are always moments that prompt tears. Our national anthem at a school event. The doxology at church (with the gender-neutral, more inclusive lyrics for me). Pomp and Circumstance at a graduation ceremony.
Thank goodness for sunglasses. Because one of the last things I want to do is reveal my emotions in public.
After this week’s experience, though, I wonder if that’s because I go to extremes to avoid being labeled as an emotional woman.
But it may be pointless to try, because as a woman I’m going to be labeled anyway. And I can’t control that.
I can only control my own thoughts and my own actions. And there’s power in that.
What made me want to cry for an entire day this week? None other than the TEDWomen 2016 conference. Phenomenal speakers with ideas worth sharing took the stage, with the theme of “it’s about time.”
I was drawn to TED for many reasons. As a communicator. As a lover of ideas. As someone profoundly saddened by our national conversations – on race, on religion, on gender, on guns, on others.
As in, people who don’t share the same worldview. People who can’t or won’t listen to each because they’re so busy screaming about how the other group is wrong. And not even wrong, but deluded, dumb and not deserving. Of a voice. Of dignity. Of empathy.
What if our conversations in the world could be more like what I saw, heard and felt on the TED stage?
- A famous singer talked about channeling her pain from the abusive household where she grew up into her music.
- An actress shared how she fought back against cyberbullying and violence.
- A couple who work to improve a Nairobi slum spoke of the randomness of how privilege or poverty are bestowed.
- A journalist and author talked about the death threats she received when she came out as a lesbian.
- A rape survivor and the perpetrator shared the stage and their agonizing experiences.
Throughout each electrifying talk, a common question emerged: what can I do?
What if I made it a point to seek out different points of view? To listen to a different newscast or podcast. To get out of my social media stream and hear different voices. To seek out people with more diverse backgrounds and life experiences.
What if I spoke up more forcefully to inappropriate comments? The next time someone says something offensive about another group of people, I will ask why they think that and why they would say that.
What if I was more curious about people and their stories? What has their journey through life been like? What experiences shaped them? What do they struggle with? What brings them joy?
What if I used every means of power available to me for good? How can I encourage people to reach higher? How can I help people expand their networks? How can I empower people to open doors to more opportunity?
What if I took action? While I don’t know exactly what that is yet, I do know it starts with better educating myself on multiple perspectives about what’s going on in the world. Kimberle Crenshaw‘s eye-opening #SayHerName is where I’ll start.
Hearing from so many inspiring people reminded me that each of us can make a difference in the lives of others, every day.
As Kennedy Odede said during his talk with Jessica Posner Odede, “We can’t walk in each other’s shoes, but we can walk together.”
Who are you walking with?
by Caroline Leach | Oct 22, 2016 | Corporate Communications, Work/Life
Stories bring people together in powerful ways.
I was reminded of this at a recent leadership offsite.
Following a day of focusing on the future and identifying imperatives for the coming year, we gathered around the dinner table.
The talk turned to people’s stories, their families and the paths to where they are today.
We heard about teachers, farmers and ranchers. We heard about people who were the first in their family to attend college. We heard about struggles and triumphs. We heard about hard work and dedication.
It was an inspiring slice of largely American history. One especially sage colleague remarked about how far each of our families had come in just a few generations.
It’s easy to lose sight of that in our fast-paced, always-on 21st-century world.
I wonder what life was like for my great-grandfather, Neils Peter Larsen. Born in Denmark in the late 1800s, he was the youngest of 9 children.
With little economic opportunity on the Danish isle of Laeso, he left his country as a young teen. As a cabin boy, he sailed around Cape Horn to San Francisco.
Some years later, he became the captain of his own ship, the St. Katherine. My grandmother and sister share her name and adventurous spirit.
That’s the ship pictured above, temporarily stuck in the ice in the Bering Sea in the early 1900s. How cold must it have been that day? How likely was it the ship would break apart as the ice moved? How scary was it to walk across the waves?
Or maybe it was just business as usual in that line of work.
According to the San Francisco-based Pacific Telephone Magazine where my mom was featured as an employee in the 1960s, “Captain Larsen made history with voyages to Alaska during the Yukon gold rush and later with the Alaskan fisheries.”
I can only imagine what those experiences were like today, as I gaze at my family’s framed sea charts from California, Hawaii and Japan that line my walls.
It’s absolutely incredible to think how far sea navigation has come in little over 100 years – from large paper charts to electronic navigation systems. What amazing advancements will the next century hold?
My great-grandparents honeymooned by sailing around the coast of China. That chart hangs in my parents’ house in Connecticut, complete with pencil markings of an uncharted island my ancestors discovered on their journey.
These stories and the ones I heard from my colleagues remind me of the hard work and determination that are the hallmarks of our country.
They remind me that when things get tough, there’s always a way through – or around or over.
They remind me that the future is exciting and that we’re each creating it, one day at a time.
We have what it takes. We got this.
As I contemplate a visit to Denmark, I’m inspired by the serendipitous family reunion that the multi-talented photographer Denice Duff experienced on a magical trip to Italy.
While looking for her great-grandmother’s house in Sicily, she had the unexpected good fortune to meet family members she never knew she had.
This heartwarming story may be one of the reasons I recently picked up a book called The Storyteller’s Secret.
In this captivating read, Carmine Gallo says that, “since the next decade will see the most change our civilization has ever known, your story will radically transform your business, your life and the lives of those you touch.”
Why is this important? Because “ideas that catch on are wrapped in a story,” he says.
Stories connect us, inform us and inspire us.
That’s undoubtedly one of the reasons behind the golden age of television, with so many compelling shows. This is why it’s so exciting to work in an industry at the intersection of entertainment and technology.
This is where great stories are told that entertain us, help us make sense of the world and prompt us to think about our own stories and the difference we’re making.
(And this is where I remind readers that opinions are my own.)
Speaking of stories, I can’t wait to hear from the speakers at next week’s TEDWomen 2016 conference. Fittingly for me, it’s in San Francisco, close to where I was born and where my daughter is attending college.
What’s your story? How are you writing it every day?
by Caroline Leach | Oct 16, 2016 | Careers, Leadership, Learning, Social Media, Work/Life
Yes, everyone is making it up as they go along.
And that means you can, too, as you work toward your biggest goals.
I’ll tell you why in my post on the USC Annenberg Alumni website.
I’m a proud Annenberg Alumni Ambassador this year, sharing all the best of this distinguished school for communication and journalism.
Some of my fellow ambassadors, pictured below, were featured alums at the Annenberg NETworks event this fall with students and recent grads.
What a fun evening it was, full of interesting people and fascinating conversations.
#FightOn!
by Caroline Leach | Oct 9, 2016 | Corporate Communications, Social Media
Our incoming messages are exploding.
LinkedIn messages. Facebook and Twitter notifications. Emails. Texts. Snaps.
Just reading and responding to everything could be more than a full-time job.
You need a strategy for when you do and don’t respond.
And I don’t subscribe to the philosophy that no response is the right way to say no.
In our hyperconnected world, our humanity and good manners can too easily go by the wayside.
Sometimes it’s because we can’t help the person and we need to say no. In those cases, have a standard professional response you can copy, paste, edit and send to say you’re not interested at this time, but you’ll keep the info for future reference.
Some messages are easy not to respond to:
- Automated sales pitches, usually via LinkedIn and Twitter
- Connection requests immediately followed by a sales pitch, again, usually via LinkedIn and Twitter
- Connection requests in LinkedIn from people you don’t know and that aren’t personalized to explain why they’d like to connect with you
- Tweets that mention you as a way to draw you into an issue for which you can offer no meaningful response
Some messages deserve a response. And while it would be easy enough to ignore them, giving a response can set you apart and enhance your company’s reputation:
- Customers of your company who need help getting an issue resolved. Respond to that customer right away. Be a friendly, helpful, human face and voice. Connect them with your company’s customer care team for a rapid response.
Interesting stat: 78% of people who complain to a brand in Twitter expect a response within an hour. Another one: 77% of people feel more positive about a brand when their tweet has been replied to.
(This is where I remind readers that opinions expressed are my own.)
- People from your alma maters, past and present employers and other professional groups who ask for your advice or an introduction to a colleague for networking purposes.
- Connections, colleagues and friends who post valuable content. Read their link, give them a “like” if the content is something you want to be associated with, and leave a short and upbeat comment that adds a constructive observation to the dialogue. Social media is all about reciprocity.
And some messages fall in between.
An example? A request to connect to one of your connections, without a clearly stated reason.
Recently a LinkedIn connection asked to connect to a colleague, to invite her to an event. I suspected it was a sales pitch and didn’t want to spam my colleague. I asked the requester for more info. Never heard back. End of story.
Suppose you do decide to respond to a message to decline a request and you get a response asking for something else.
What then?
Here I take my cue from a wise colleague, Tina Morefield. She’ll send a response. One response. And after that, no more.
Unless, of course, it’s from a customer who needs your help. In that case, keep responding until the issue is resolved to the customer’s satisfaction. Because our customers are the lifeblood of our organizations.
When do you respond? When do you not respond?
by Caroline Leach | Oct 6, 2016 | Social Media
What do all of your “likes” in social media say about you?
More importantly, what do you want them to say about you?
Do you think before you “like” in Facebook . . . or “heart” in Instagram and Twitter?
Do you consider how that piece of data will be aggregated with thousands of other data points about you?
Do you decide if it will reflect well on you or not?
Just as you should look before you link, you should look before you “like.”
Why? Because of something called The Reputation Economy.
Say what?
In this 2015 book, Reputation.com founder Michael Fertik tells you “how to optimize your digital footprint in a world where your reputation is your most valuable asset.”
Ultimately, Fertik sets forth a compelling case that your digital reputation may shape how you experience the world – for better or for worse.
Over the last year, for example, you may think you’ve been circumspect about your political views. But your political leanings may have been identified, based on your social media activity.
Even more interesting is seeing how your digital footprint may reveal your personality.
By analyzing just a few of your Facebook likes, the University of Cambridge’s psychometric centre will predict several dimensions of your personality. (Updated: actually, DON’T do this. Instead, watch the 2019 Netflix original documentary The Great Hack. It’s about how a data company called Cambridge Analytica came to symbolize the dark side of social media.)
“You are what you like,” the site says.
You may think twice about what you “like” in the future.
Here are my non-algorithmic rules for liking content in social media:
- Always consider how liking something will reflect on you. Will it contribute to – or detract from – what you want to be known for?
- If you’re not sure what certain content could imply, don’t like it. And if you have “friends” who repeatedly post strange content, it might time to unfriend them.
What do you like?
by Caroline Leach | Oct 3, 2016 | Social Media
Nearly 60% of links shared in social media haven’t been read first, the Washington Post and others reported this year.
Don’t do that, if you care about your professional reputation. Take the time to read the content of every link you share in social media.
Sharing content implies your endorsement of it and agreement with it. It’s a similar principle to recommending someone for a job – your reputation is on the line.
What if there’s something lurking in that content link that doesn’t represent your views? How will you know if you don’t read it first?
Josh Ochs, a “digital citizenship speaker who teaches students how to shine online,” says it well for people of all ages. He advises to keep your social media content, “light, bright and polite.”
Here are some guidelines to assess whether or not to share a particular link:
DO share links that:
- Aptly illustrate the topics you and your social media communities are interested in
- Provide relevant and appropriate data and metrics to support key points
- Position your company and its leaders in a positive and accurate light.
DON’T share links that:
- Have disparaging information about your company or its products. For example, because my employer provides video content, I don’t share links that bash TV (this is where I remind readers that opinions are my own).
- Overly focus on your employer’s competitors. Unless you’re an official company spokesperson, it’s better to be silent on competitors.
- Cover topics you don’t want your good name associated with – whether it’s negativity, bar-hopping, gambling or other questionable topics.
- Have any content that could be perceived as offensive or disparaging to any group or groups of people. If you’re not sure, don’t share it.
Always ask yourself if what you’re sharing reflects positively on you, your employer, your family, your community, and so on, before you post. If not, don’t post it.
Here’s a good tip from Bill Duane as covered in The New York Times – ask yourself before you share if the content is true, kind and necessary. It it doesn’t meet all 3 criteria, don’t share it.
When you do have content to share that passes all of these tests, add your perspective. Briefly say what’s important about it. Include a key takeaway or a memorable quote.
And be sure you look before you link!
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